Jacob C. Email & Phone Number

Chicago, IL, US

• Conducts performance-based measurement assessments to objectively evaluate the effectiveness of instructional programs.
• Ensure enterprise-wide training content adheres to Web Content Accessible Guidelines (WCAG 2.0) so that content is accessible to all users.
• Develop training rollouts that aligned with mission critical training needs of the enterprise.
• Synthesize qualitative feedback from training participants to identify trends and patterns, which are used to improve the design and delivery of future training programs.
• Track and report the completion of enterprise-wide policies and courses within enterprise LMS, providing stakeholders with insights into employee training progress.
• Author and edit SCORM and xAPI courses for the needs of the organization with Articulate Storyline and Adobe Captivate.

• Conduct needs assessments and instructional analyses to ensure training programs are aligned with mission objectives.
• Develop training rollouts that aligned with mission critical training needs of the enterprise.
• Author and develop product manuals for proprietary EMR software using user-centered design principles, resulting in a more user-friendly and efficient training process.
• Produced high-quality training videos in Camtasia, covering a wide range of topics and engaging a variety of audiences.
• Design and develop eLearning SCORM courses using Articulate Storyline and Adobe Captivate, live presentations through Zoom and Microsoft Teams, and training manuals at the enterprise level for 1000+ employees.
• Create and maintain training materials, such as presentations, assessments, and software simulations.

United States

• Led 3 weekly foundational level formal and informal learning experiences for new hire training, product training, and process training.
• Coordinate the review, revision, and editorial production process of live and eLearning trainings.
• Spearheaded the development of learning events with business partners and learning specialists to retrain a care team comprising of 900+ employees.
• Managed virtual town hall and large training events at the enterprise level.
• Scheduled and oversaw ongoing training events each week averaging over 300 attendees per event through Microsoft Teams and Zoom.

Columbia, Missouri, United States

• Led weekly instructor-led onboarding virtual training sessions for newly hired employees.
• Streamlined onboarding workflows by 20% in collaboration with campus IT to reduce I9 processing time.
• Revamped onboarding process by creating standardized communications to all newly hired employees resulting in an 8% decrease in new employee abrasion

Warrensburg, Missouri, United States

• Created and maintained training materials, including PowerPoint presentations, instructor guides, and student handouts.
• Spearheaded learning initiatives to support new hires in retaining job duties within the first 30 days.
• Developed study materials to be used in Learning Management Systems for test remediation and practice, which led to a 20% decrease in test failures.