Jacob Minshall Email & Phone Number

Independence, Ky, Us

Packaging, deploying and maintaining apps, packages, and scripts in Microsoft System Center Configuration Manager (SCCM). Managing multiple projects with various impacts while maintaining a regular workload with no impact on overall performance.Processing the onboarding and termination of employees using Microsoft Active Directory, various enterprise-licensing portals, and group policy assignments.Oversee the retirement of electronic assets according to NIST standards. Established and maintained an inventory of equipment recycled.Maintain Drees network of over 100 Cisco Meraki devices across all divisions.Coordinate with various internal teams to remedy database issues, address security incidents, and document processes to make current procedures more efficient.Spearheaded the successful implementation of BitLocker across company devices.Developed and maintained documentation for various business processes.

Teacher's assistant in a collegiate CIT fundamentals class where I was able to help motivate young students and manage teaching job duties. I held multiple weekly meetings with students where I would answer questions, guide students through classwork, and tutor on difficult IT topics. I recorded and posted various review videos going in-depth on the topics that students find challenging.In addition, I graded classwork, helped review and alter course materials, and communicated with students to foster a more effective learning environment.

Resolved both hardware and software issues with computers, tablets, and smartphones.Promoted a learning environment for customers to seek advice on numerous technology-related questions.Managed the distribution of over $100,000 worth of equipment in the device loan program.Maintained and safeguard confidential information.Assisted in the deployment and maintenance of faculty, staff, and other building IT resources.

Managed over 75 students and several committees through a pandemic while continuing to develop young leaders and raising over $15,000 for a local hospital's breast cancer center. Additionally, I demonstrated effective communication with members, other organizations, and campus administrators.