IT-SCIENT LLC run all our social programs on a strong foundation of ethical principles, good governance and sound management. Our ‘Good Citizen’ manifesto articulates a set of guiding principles that inform our thinking and actions. The manifesto covers a wide range – a foundation of values as embedded in Spirit of IT-SCIENT, compliance with laws and regulations, a robust framework of corporate governance, proactive and strategic engagement with key challenges of the environment and society… Show more IT-SCIENT LLC run all our social programs on a strong foundation of ethical principles, good governance and sound management. Our ‘Good Citizen’ manifesto articulates a set of guiding principles that inform our thinking and actions. The manifesto covers a wide range – a foundation of values as embedded in Spirit of IT-SCIENT, compliance with laws and regulations, a robust framework of corporate governance, proactive and strategic engagement with key challenges of the environment and society, serving our multiple stakeholders and working with proximate communities, all in a manner that is thoughtful, deliberative and systemic.The core of our mission is to help our clients succeed. When we support them to make lasting improvements to their performance, we also help them to scale their contribution to society—including the goods and services they deliver, the jobs they create and the economic growth they drive. Show less

Customer Service Associate, Tata Business Support Services Company, February 2016 - July 2017 Resolved customer concerns efficiently and expeditiously, answering approximately 300 calls per week.Achieved 100% of call performance goals for accuracy, speed, volume, resolution of issues, and customer satisfaction.Nominated for employee-of-the-month four times for excellent attitude and exemplary customer service skills.Job functions:• Open and maintain customer… Show more Customer Service Associate, Tata Business Support Services Company, February 2016 - July 2017 Resolved customer concerns efficiently and expeditiously, answering approximately 300 calls per week.Achieved 100% of call performance goals for accuracy, speed, volume, resolution of issues, and customer satisfaction.Nominated for employee-of-the-month four times for excellent attitude and exemplary customer service skills.Job functions:• Open and maintain customer accounts by recording account information• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Maintain financial accounts by processing customer adjustments• Recommend potential products or services to management by collecting customer information and analyzing customer needs• Prepare product or service reports by collecting and analyzing customer information• Contribute to team effort by accomplishing related results as needed• Manage large amounts of incoming calls• Generate sales leads• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/team sales targets and call handling quotas• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureCustomer service representative top skills & proficiencies:• Customer Service• Product Knowledge• Quality Focus• Market Knowledge• Documentation Skills• Listening Skills• Phone Skills• Resolving Conflict• Multitask• Patience• Negotiation• Positive Attitude• Problem Solving• Organizational Skills• Adaptability• Ability to Work Under Pressure• Computer Skills Show less