• Manage hardware, updates, and upgrades for Spec Ed Department.• Manage MDM software for all devices in Spec Ed Department.• Responsible for budget regarding hardware and software purchases.• Provide technical support for all Spec Ed devices.• Work with third party vendors to implement the best solutions for specialized scenarios.• Act as liaison between departments to accomplish common goals.

• Maintain hardware performance, network connectivity, software/software updates across managed schools.• Manage device distribution across all devices at managed schools, including every staff and student device.• Provide technical support, including troubleshooting, software and hardware training, and maintenance and upgrades.• Maintain proper level of confidentiality via confidential correspondence and proper security policy.• Identified and investigated network issues and resolved in timely manner.• Assisted in establishing and organizing SOP’s, work instructions, and workplace guidelines.• Collaborate on incident resolution, supporting 10,000+ endpoints district wide.• Experience with issue tracking/help desk software• Reproduction, analysis, and reporting valid problem defects.

Contracted role at Pickerington Local School District. Hired on from contracted role to classified staff at Pickerington Local School District July of 2022.

• Provided technical support, including troubleshooting monitoring, reporting, tool administration with direct interaction with end user.• Centralized management of Anti-Virus software. Maintenance and support of Avast and Microsoft security products.• Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.• Delivered technical support to resolve issues for 400+ endpoints, ensuring high levels of customer service.• Maintained and managed changes in running environments.• Installed and configured client nodes, workstations, and staging of Cisco network equipment.• Responsible for supporting all networks for business-to-business customers.• Acted in an administrator role for client nodes, network infrastructure, and peripheral equipment.• Analyzed incidents and assigned a classification, priority, and severity to facilitate timely and appropriate processing of the issue.• Responsible for creation of inventory procedures for service design and operation.

Basic troubleshooting of MFD's, transferred process from physical to digital via SharePoint and Digitized maps and documents along with road crew duties.