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At Groupon, my mission is to empower new sales representatives as an Onboarding Sales Manager, harnessing my expertise in CRM and hospitality to enhance their capabilities. My role involves not just coaching but actively monitoring their progress to meet sales targets, backed by my recent experience as an Account Executive where fostering merchant relationships and revenue growth were my bread and butter.Our team’s strategy revolves around hands-on mentorship and comprehensive follow-up training, ensuring each member is equipped to succeed. With a strong background in events management and hospitality sales, I've translated my skills into enhancing merchant satisfaction and driving consistent sales performance, with special attention to communication strategies that support our merchant portfolios.
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Regional Sales ManagerGrouponChicago, Il, Us -
Onboarding Sales ManagerGrouponChicago, Il, Us
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Onboarding Sales ManagerGroupon Aug 2024 - PresentChicago, Il, UsAs an Onboarding Sales Manager, I lead the onboarding process for new sales representatives, providing tools, training, and support for success.• Coach and mentor new hires to understand and achieve sales targets.• Manage and closely monitor progress of new hires to ensure goal achievement.• Conduct comprehensive follow-up training sessions on sales techniques and product knowledge. -
Account Executive - Partner SuccessGroupon Sep 2023 - Aug 2024Chicago, Il, Us• Cultivated and maintained relationships with merchants through various communication channels to drive revenue growth.• Conducted market research to identify new collaboration opportunities and communicated insights to merchants.• Developed and implemented communication strategies to educate and support merchant portfolios.• Achieved consistent sales targets while ensuring high merchant satisfaction.
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Customer Success ManagerGroupon Sep 2022 - Sep 2023Chicago, Il, Us• Provided inbound support to merchants, resolving campaign and account-related issues promptly.• Nurtured and grew existing merchant relationships through regular engagement via various channels.• Reconnected with former merchants to re-engage their partnership.• Optimized deals and promotions to drive revenue growth for merchants.
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Merchant Development RepresentativeGroupon Sep 2021 - Sep 2022Chicago, Il, Us• Managed a book of 400 accounts, nurturing relationships with active merchants to drive revenue and optimize campaign performance.• Prospected inactive merchants, addressing past pain points to bring them back to the site and grow their business through partnership.• Pitched new initiatives to merchants, gaining feedback to further develop and scale for larger company rollouts.
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Segment Sales ManagerMarriott International Apr 2019 - Apr 2021Bethesda, Md, Us>Sold 11-property portfolio primarily in St. Louis and Kansas City markets through re-soliciting non-realized opportunities and developing them into customers as well as prospecting among small business account, reader boards and internally generated leads.>Updated and maintained current records on each account in customer relationship management systems.>Developed sales by initially responding to phone and online channel inquiries specifically among groups of 150 or fewer attendees and room blocks for 10-99 peak room nights. -
Assistant Banquet ManagerMarriott International Oct 2017 - Apr 2019Bethesda, Md, Us>Managed 42,000 square feet of event space and up to 40 employees in 510-room hotel.>Stepped in as department manager early in tenure following abrupt departures of senior manager and manager; maintained customer satisfaction scores.>Oversaw department assets and inventories including par levels and equipment maintenance; placed orders and requisitions as needed.>Interacted regularly with clients to ensure successful events while developing relationships for future business.>Hired and trained staff; managed payroll process and employee trainings.>Promoted from Supervisor – Event Operations in less than 18 months.
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Event Operations SupervisorMarriott International Jan 2016 - Oct 2017Bethesda, Md, Us>Managed functions in 60,000 square feet of event space, up to 30 staff members and an off-site catering outlet.>Increased ESS event overall satisfaction 15 points over previous year’s score.>Hired as Server (2013); promoted to Head Server and then to Supervisor in 2015.
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Lead ServerMarriott International May 2013 - Dec 2015Bethesda, Md, Us
Jacob Moore Skills
Jacob Moore Education Details
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University Of Iowa
Frequently Asked Questions about Jacob Moore
What company does Jacob Moore work for?
Jacob Moore works for Groupon
What is Jacob Moore's role at the current company?
Jacob Moore's current role is Regional Sales Manager.
What is Jacob Moore's email address?
Jacob Moore's email address is ja****@****ail.com
What schools did Jacob Moore attend?
Jacob Moore attended University Of Iowa.
What skills is Jacob Moore known for?
Jacob Moore has skills like Customer Service, Hospitality, Communication, Banquet Operations, Food And Beverage, Event Planning, Leadership, Event Management, Customer Satisfaction, Event Production, Social Networking, Microsoft Excel.
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