Maintained dashboard for clients to provide insight on corrosion monitoring and management. Used CakePHP, DataTables, ApexCharts, and HTML/CSS/JS to provide a UI for clients

•​Provide friendly and helpful customer service as first point of contact•​Maintain the incident management system (Web Help Desk)•​Perform diagnostics on incoming faculty/staff/student computers•​Demonstrate basic customer service techniques•​Follow OIT policies and procedures to include incident/problem escalation•Assist customers with managing their FSU accounts by providing guidance with accessing and utilizing the Password Management Portal to change their passwords.

Assist in overseeing day to day operations of course while providing leadership to staffCoordination and implementation of training policiesOversee varies tournament set up and formatting