• Leading a high performing / collaborative team of product managers (2), managing our IoT userexperience platform with an ARR of $80M.• Launched the Smart Connectivity Premium product and led GTM actions, driving $34M 3CV in newpipeline in the first 9 months.• Communicated with other cross-functional areas, sharing product plans, identifying possibleissues and concerns, and collaborating to address them.• Collaborated with customers to identify product improvements, leading to a 29% increase in userretention.• Lead End to End product development processes from concept to launch for the customermanagement platform

• Owned and led the vision, strategy, and product roadmap of NCR Aloha Kitchen and Mobile portfolios.• Engaged with buyer persona, leading to a deep understanding of user needs and informing product development, driving customer satisfaction and retention.• Partnered with key stakeholders and cross-functional leaders across all strategic and product areas to gain buy-in, forge partnerships, and increase product attach rate by 5% YoY.• Launched a new handheld POS product working with marketing and sales to drive a GTM strategy.• Led the successful upmarket growth and GTM strategy for a new mobile product, impacting midsize and enterprise customers.

• Guided product priorities, product plans, and overall product strategy for 3 products within theAloha POS product suite.• Evangelized how our products could impact and shape restaurants, solve problems they were facing, and deliver growth to their business.• Worked with sales and marketing to formulate and execute on campaigns that increased Aloha Kitchen attach rate by 5% YoY.• Created and worked with design resources to create wireframes and design comps in order to guide engineering efforts.

• Evangelist of experience design approach to identify customer pain points and build a meaningfulexperience across the entire user journey.• Utilized advanced personalization and search techniques to drive a 12% increase in conversionand a 10% increase in AOV within two quarters.• Defined key success metrics to drive business outcomes and drive a better user experience.• Enhanced user experience through A/B experimentation testing, driving a 15% increase in userengagement and meeting business objectives.

• Managed strategy and roadmaps for Statistical & Non-Statistical Ordering portfolio.• Collaborated with cross-functional teams to implement a new Sales Forecasting system for both Store and Online SKUs, achieving next day delivery to 90% of US population.• Gathered analysis of product specifications and enhancements, customer feedback, and market testing for the development of next generation product.• Provided expertise in identifying, evaluating, and developing systems and procedures that are operationally efficient, cost effective, and meet user requirements.

• Launched new supply chain platform for Rapid Distribution Centers to Direct Fulfillment Centers with a savings of $6m.• Translated business goals and end user needs into product strategy and clearly communicated direction of product priorities to cross-functional stakeholders• Launched new Purchase Order Management system for Internal Orders moving $5.5b in COGs.• Built lasting relationships with UX, Software engineering, and business stakeholders.

• Managed the backlog, roadmap, and strategy for all mobile products.• Worked with Marketing & Sales on campaigns which increased sales for tablet products by 5%, and led to a 15% increase in mobile transactions.• Managed Worldpay Spark mobile and web development, as well as Go to Market strategy with Product Marketing.

• Launched dynamic CVV payment card Motion Code. 2018 NAFCU Innovation Award Winner.• Managed integration of card management functionalities between Credit & Debit platforms to a single web user experience.• Works with UI & UX leads to execute on improved user experience for both Credit & Debit users.• Worked with cross functional teams managing product plans, priorities, and roadmaps.• Documented products, features, and enhancements and works with product marketing and other functions to produce internal and external-facing product collaterals.

• Balanced multiple hats in single role (PO, BA, QA), delivering quality products on time.• Develop, maintain, plan, assign, and monitor all workflows to ensure efficient and quality operations. • • • Analyzed and defined processes of business both "To Be"and "As Is."• Create business processes for Contact Center using Salesforce Service Cloud.• Gathered and analyzed business requirements to ensure system functionality and capability.• Liaison between business and technical personnel to ensure mutual understanding of processes and applications.

• Coordinated the implementation of Clients from their existing payroll, and time keeping system to Paycor through remote implementation tasks.• Project responsibilities will include identifying client payroll policy, setting clear expectations and deliverable of the implementation process.• Completed pre-implementation verification to ensure accuracy of converted date, and communicate client needs to their dedicated support representative to ensure a smooth transition tosupport.• Work closely with sales partners to ensure client expectations are being met.• Customer facing training and demos.• Troubleshoot hardware and software system problems for clients.• Investigate, analyze and recommend solutions for client service issues and improved conversion processes.• Provide technical and payroll expertise to support the sales team on an as needed basis.• Perform assigned responsibilities relating to client service such as lost account management, proactive calls, banking issue resolution and client’s first payroll processing just to name a few.