Jacob Muñoz Email & Phone Number

Cedar Park, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

➢ Consistently delivered precise drink orders and exceptional service in a fast-paced setting, ensuring customer satisfaction and enhancing operational efficiency, handling an estimated 200-300 drink orders per shift➢ Demonstrated exceptional ability to quickly learn and master bartending duties, developing a Python quiz program to integrate my technical skills with previously unfamiliar responsibilities➢ Streamlined the opening and closing process, ensuring the bar is thoroughly cleaned, properly maintained, and efficiently set up for optimal usage

Cedar Park, Texas, United States

➢ Managed over 600 camper accounts, ensuring camp capacity was full and adequate staff was available to handle all admittees, leading to a 100% occupancy rate throughout the camp season➢ Developed customized payment schedules and explored restructuring options to resolve billing discrepancies, resulting in improved client satisfaction and reduced overdue accounts by 20%➢ Formulated Excel spreadsheets to assist with billing and managing funds on accounts, streamlining the financial management processes➢ Managed an email inbox with upwards of 80 emails daily while receiving a high volume of calls, providing prompt customer service

Cedar Park, Texas, United States

➢ Conducted regular evaluations of program effectiveness and participant engagement, providing actionable insights that enhanced overall camp operations and program delivery based on customer feedback➢ Identified and tracked potential risks to camp programs, implementing a response plan that minimized disruptive occurrences by 25%, ensuring a safer and more enjoyable environment for campers➢ Acknowledged camper feedback and engagement metrics to consider alternate activities, increasing camper participation rates by 30% through effective encouragement and engagement strategies

San Antonio, Texas, United States

➢ Balanced a full academic course load with competitions, practices, training sessions, and meetings, achieving a GPA of 3.17 while committing 30+ hours weekly to football➢ Analyzed film daily to address personal improvements, and strategized methods that will offer an advantage over opponents➢ Communicated effectively with peers in high-stress environments to properly execute plays➢ Represented Trinity in media interviews regarding field performance

Austin, Texas, United States

➢ Provided strong customer service by verifying that the set-up and organization of parties met customer's expectations➢ Collaborated with diverse adolescent and adult clientele to promote a positive experience during their scheduled parties ➢ Assisted with time management of parties to ensure an efficient and complete experience

Austin County, Texas, United States

➢ Managed dining room turnover and minimized wait times through an efficient bussing system➢ Extended my role by taking unsolicited initiative to run food and wash glasses to support teammates in need➢ Increased workplace efficiency by promptly tending to stock levels