Responsibilities: o Contributed to the development of improved business processes and procedureso Oversaw and advised on national projects for Ticketmaster equipment at Live Nation owned and operated venueso Led Ticketmaster operations and technical planning for leadership-designated national strategic events and tourso Managed the development of strategic event projects by surveying indoor/outdoor venue spaces, meeting regularly with key client stakeholders, cost-to-serve tracking, and negotiating Ticketmaster product usage and implementation with event-specific requirements and compatibility o Coordinated with local Ticketmaster market management to identify strategic event staffingo Implemented cutting-edge access control, PoS, and wireless networking technologies at non-Ticketmaster venues in conjunction with client IT and event operations managemento Reported to Ticketmaster leadership on business-impacting issues Achievements:• 2019-2022, Designated Ticketmaster national technical operations lead for NHL Special Events• 2019-2022, Designated Ticketmaster technical and/or operations lead for many strategic events including but not limited to Super Bowl LVI, Garth Brooks non-TM venue dates, 2021 Hella Mega MLB Stadium tour, Summerfest, and The Rolling Stones at Cotton Bowl Stadium• 2022, Designed and maintains a Smartsheet system for the automation of the PO process to Ticketmaster Client Support's equipment vendors and assisted with the creation of a Smartsheet/Salesforce integration to streamline the process of the Field Operations and Enterprise Support teams requesting equipment from our centralized Depots

Responsibilities:o Configured, maintained, and managed PoS, access control, and networking hardware at Ticketmaster client venues throughout Western Pennsylvania, Eastern Ohio, and West Virginiao Coordinated with Ticketmaster Client Services, Event Services, and Field Technology as well as client IT and Operations to implement new products and troubleshoot field-level issueso Designed physical and wireless site surveys for prospective and renovating Ticketmaster in-market clients o Mentored area junior Tech Specialists in professionalism, technical skills, and proprietary products through in-person training sessions or remotely day-to-dayAchievements:• 2018, Participation in national Ticketmaster tiger teams that addressed technical challenges client-to-client associated to PCI compliance in our proprietary cloud-based season/subscriber ticket software, specifically regarding TLS 1.0 depreciation and certificate renewal• 2015-2019, Ticketmaster technical onsite support and installation responsibilities and a limited role in planning for high-profile events throughout North America, including but not limited to Super Bowls LII and LIII, 2018 New Orleans Jazz and Heritage Festival, U.S. Open 2019 and 2018, Farm Aid 2018 and 2017, 2015 Para Pan-Am Games, and 2015 NBA All-Star Weekend• 2012-2019, Local Ticketmaster Field Technology representative to demanding, high-profile clients such as the Pittsburgh Steelers and Pittsburgh Penguins for over six years

Serviced the bar area and outside pavilion with food and drink. Helped to maintain liquor and beer inventory. Created and maintained website.

Answered the questions of companies that were new to exporting or were looking to enhance current exports through phone conversation and email correspondence. Assisted coworkers with projects they had, including presentations to trade fairs about new opportunities in emerging markets. Performed basic clerical duties to assist TIC trade specialists (mail, data collection, filing).