Jacob Oles Email & Phone Number

Boston, Massachusetts, United States

- Consistently exceeds all company customer service metric expectations.- Successfully mitigates customer questions, and concerns, during escalated situations.- Creates sincere relationships with customers by providing understanding and empathy.- Seamlessly communicates with customers, caterers, delivery teams, and other departments.- Maintains an average QA score of 95%+, by providing beyond helpful customer service support.

Denver

- Regularly exceeded $3000 individual nightly sales goals.- Maintained high levels of attention to customer needs and feedback- Delivered excellent product knowledge to all guests in order to increase sales.- Provided training for all new hires to help set them up for a successful employment.

Denver, Colorado, United States

- Broke a personal sales record of $3500, which attributed to the company's largest single night sales.- Used detailed knowledge of service items to sell and create individual experiences for guests.- Ensured customer satisfaction to increase customer return rates.- Applied proper time management and organizational skills within a high stress environment.

Boulder, Colorado

- Researched and acquired 20+ new client contracts on a monthly basis. - Consistent in hitting event revenue goals of $2000 by successfully working with client needs.- Mitigated client concerns and questions which increased customer return rates by over 40%.- Became an expert on the company vision to ensure my ability to sell our service.

Boston, Ma

- Managed a customer base of 20+ clients monthly and engaged regularly to fulfill event schedules. - Connected with local businesses and artists about participating in our events.- Worked directly with clients during events to help facilitate a positive and successful experience.- Created spreadsheets using excel to keep all client and potential client data organized.- Answered incoming emails and calls pertaining to our services and events.