Jacob Otto Email and Phone Number

● Collaborate within a flat-structured team executing the International Freight function at the corporate-level, primarily exports to wholly-owned, joint-venture, or end-customers● Preparation and distribution of all shipment documentation, including Hazmat documentation for all modes of transport: FCL/LCL Ocean, Air, Ground, Parcel● Perform requisite transactions in SAP MM and SAP SD ● Execute weekly USMCA (Mexico / Canada) linehaul shipments● Support of inbound raw materials and finished goods import shipments● Maintain compliance for Hazmat and regulated shipments, including shipment-level documentation retention● Work directly with forwarders on lane development ● Support quarterly vessel charter planning and operations● Collaborate with product planners to effectively execute relative to demand cycles and production timelines● Collaborate with dock personnel / Material Control on product availability and load prioritisation● Department-level process improvement initiatives● Support breakbulk projects as needed● Direct support for machinery import/export and spare parts function in USPEF● Support for parcel shipments for repair and return function

● Primary customer account support manager for large multi-national CPG manufacturer user of KN’s Order Management Platforms for order-level inbound and outbound air and sea logistics, and US Customs Brokerage. PO-level data integration between CPG shipper and Order Management team.● Constant advocacy for customer needs by collaborating across multiple operational and customer-care teams within KN (Import Operations, Export Operations, Order Management Product, Brokerage, Business Intelligence) to deliver value to customer and improve integration● Monitor compliance with customer’s FCL routing guide, across approx. 20 origin booking stations, and dozens of lanes ● Drive visibility and data integrity through improved reporting, communication, and SOP compliance● Troubleshoot customer integration across multiple system interfaces (EDI, SAP Business Objectsreports, FTP)● Improve operational execution within KN’s operational groups to exceed customer KPIs● Evaluate customer capabilities and demonstrate, propose, and implement Supply Chain Value Roadmapsolutions where gaps exist● Monitor primary carrier performance relative to customer-define metrics and host collaborative meetings to review exceptions● Data analysis of order- and shipment-level data

● Helped key-customer realize improvements in delivery scheduling, reduction in accessorial fees, andimproved invoicing processes.● Appointed lead customer-facing resource for large sea freight customer in-branch. Maintained customerrelationships during a time of KAM transition.● Refined Business Profiles and trained internal service-center employees on account SOPs andquality-standards to enable automation or BPO for operational tasks.● Mastered the specifics of processes, accounts, and customer preferences in order to make a deeperteam impact.● Learned company-specific processes and applied previous experience to create a positive impact on thenew team.

For an FMC-licensed Ocean Transportation Intermediary, managed import and export operations for international shipments of household goods and personal effects, automobiles, fine art, and furnishings. Direct responsibility for crew operations, consolidation, resource planning, ocean- and air-freight sourcing, developing agent relations and reciprocity, operations- and document-policy and guideline development, customs compliance (including US CBP Importer Security Filing (ISF 10+2), and US Census Bureau Automated Export System (AES)). Customer and Account management of diverse clientele, managing up to 30 files simultaneously. Administered Transit Insurance Program for Household Goods customers.

For an FMC-licensed Ocean Transportation Intermediary, served as customer- and supplier-facing customer service and documentation coordinator for international shipments of household goods and personal effects, automobiles, fine art, furnishings. Customer base includes Executives, Diplomats, Corporate HR departments, Foreign Military Personnel, Freight Forwarders, and furniture manufacturers. Responsible for timely processing and distribution of shipping documents following internal procedures, including: work orders for local and destination packers/service providers, trucking instructions/delivery orders for local and long-distance truckers, Bills of Lading/Airway Bills, and customs clearance documents for US Customs and Border Protection, and foreign Customs Authorities (UK, France, Switzerland, Singapore, Dubai, among others)