Manage, deploy, monitor and support Avaya Aura telecommunications systems throughout the organization. Monitor real-time system performance and ensure any troubleshooting. Research, analysis and implementation of new features, technologies and system. Monitor and identify capacity and performance issues to ensure uninterrupted operation. Diagnose and resolve network issues occurring in TCP/IP and IPV4. Coordinate the ordering and installation of telecommunications and data systems equipment and cabling. Install telecommunication equipment and provide support for handsets, voicemail, and new/emerging telecommunications-related technology. Call center/call flow design, reporting, and invoice approval for telephone and network infrastructure. Maintain a website to display monthly department phone reports and financial data related to telecom/networking expenses. Help to implement a third party IVR front door application for the phone system. Manage the company’s Verizon wireless account by ordering equipment, supporting wireless devices, managing company data usage, and approving invoices.

Troubleshoot IT systems upon report of an issue reported by computer user. Email / internet and systems support. Administer the creation, modification, and deletion of username and passwords of employees in the system. Periodically install and maintain software updates. Assist in providing network and remote connectivity hardware / software support. Assist and provide support to the WAN/LAN and other technology staff as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, providing internet and intranet user support. Manage the company’s Verizon wireless account by ordering equipment, troubleshooting issues with wireless devices, and approving invoices.