Jacob Phillips Email & Phone Number

Cape Coral, FL, US

- Design, implement, and maintain the company's network security systems and data protection strategies.- Lead and participate in security incident response and technical investigations to mitigate future risks.- Review security logs, manage incident reporting, and ensure effective incident management.- Provide security consultancy for internal projects to.

- Respond to customer support tickets- Live chat with customers who have this level of service- Call customers as required / if their service level justifies phone support- Screenshare to troubleshoot with customers as required- Contribute to internal documentation/processes- Consult with colleagues as necessary- Escalate tickets to team lead, then.

Mooresville, North Carolina, United States

- Provide technical (Help Desk) support to learning management systems users.- Advise and help in implementation of technology during curriculum development.- Develop and support methods and procedures for synchronous technology adoption intocurriculum (video conferencing, Voice over IP, Chat)- Develop and create documentation and support materials for.

Charlotte, North Carolina

- Monitoring and maintaining networks and servers.- Upgrading, installing and configuring new hardware and software to meet company objectives.- Implementing security protocols and procedures to prevent potential threats.- Creating user accounts and performing access control.- Performing diagnostic tests and debugging procedures to optimize computer.

Fort Mill, South Carolina

• I provide prompt and professional response to user requests and resolution of desktop problem incident tickets through a ticketing system and close those tickets once the user declared that the issue is resolved.
• I troubleshoot desktop/laptop hardware problems, and resolve issues with different routers, and switches.
• I am skilled in handling switches, routers, firewalls, and antivirus software needed to technical operations.
• I perform basic day-to-day maintenance productively, troubleshooting issues, and assisted desktop issues.

Orlando, Florida Area

• I provided IT support such as installation of software & hardware, and constant maintenance and repairs.
• I ensured that all issues meet a high level and in compliance with Service Level Agreements of the company
• I worked on window servers, equipment, office computers, office and printers, network switches, and hubs.
• I ensured the maintenance of System Data Security as necessary for protecting data from unauthorized access and data corruption throughout its machine lifecycle, and key management practices data systems.

Bachelor Of Science - Bs, Cybersecurity

Associate Of Science - As, Network Engineering And Cybersecurity