Jacob Phillips Email & Phone Number

Cape Coral, Fl, Us

Cape Coral, Fl, Us

- Design, implement, and maintain the company's network security systems and data protection strategies.- Lead and participate in security incident response and technical investigations to mitigate future risks.- Review security logs, manage incident reporting, and ensure effective incident management.- Provide security consultancy for internal projects to align with corporate security standards.- Manage and mature information security components like risk assessment, threat identification, and incident response.- Identify vulnerabilities, perform risk assessments, and oversee remediation efforts.- Collaborate with various teams to resolve security issues and achieve security goals.- Update leadership on security risk posture and propose improvement strategies.- Enforce security policies and conduct security monitoring to preemptively identify threats.- Stay updated on security trends, analyze threats, and propose mitigation strategies.- Act as a security advocate in project teams, integrating security considerations from the outset.

- Respond to customer support tickets- Live chat with customers who have this level of service- Call customers as required / if their service level justifies phone support- Screenshare to troubleshoot with customers as required- Contribute to internal documentation/processes- Consult with colleagues as necessary- Escalate tickets to team lead, then manager- Contribute to customer-facing documentation- Including brief explanations of external customer systems and their use/interactions with DNSFilter components, while linking to more detailed external-vendor docs (low-priority task)- Participate in Weekly Monday.com task meetings and accomplishing tasks agreed to- Webshrinker Domain Categorization and Threat Research- Assist Sales by contributing to meetings, trial check in, and troubleshooting related issues.- Assist Sales in event where I answer questions related to support and our product to potential clients- Create and distribute Threat Research articles for our Marketing team via assistance from Labs.- Assist our Threat Intelligence team in projects regarding the DNSFilter product.Reason for leaving: Lay off

Mooresville, North Carolina, United States

- Provide technical (Help Desk) support to learning management systems users.- Advise and help in implementation of technology during curriculum development.- Develop and support methods and procedures for synchronous technology adoption intocurriculum (video conferencing, Voice over IP, Chat)- Develop and create documentation and support materials for curriculum and instructiontechnologies.- Provide technical support for Student Information System.- Maintain learning management systems (Blackboard and Brainhoney), including course content,enrollment data, customer data, etc.- Provide remote troubleshooting solutions for computer or operating system issues that affectcourse delivery.- Work closely with other departments for collaborating IT projects.- Train other staff and stakeholders on technical issues as needed.- Provide technical support to web conferencing system users.- Provide remote troubleshooting solutions for computer or operating system issues that affectcourse delivery.- Light design and programming work related to file transfers or automated scripting.- Analyze complex computer systems, identify problems, and develop and implement logicalconclusions and effective solutions.- Develop and recommend cost effective technical system improvements.- Operate a personal computer and manage servers using program applications appropriate toassigned duties.- Other duties outlined by the Director of Information and Technology or Technical SupportSupervisor.

Charlotte, North Carolina

- Monitoring and maintaining networks and servers.- Upgrading, installing and configuring new hardware and software to meet company objectives.- Implementing security protocols and procedures to prevent potential threats.- Creating user accounts and performing access control.- Performing diagnostic tests and debugging procedures to optimize computer systems.- Documenting processes, as well as backing up and archiving data.- Developing data retrieval and recovery procedures.- Designing and implementing efficient end-user feedback and error reporting systems.- Supervising and mentoring IT department employees, as well as providing IT support.- Keeping up to date with advancements and best practices in IT administration.

Fort Mill, South Carolina

• I provide prompt and professional response to user requests and resolution of desktop problem incident tickets through a ticketing system and close those tickets once the user declared that the issue is resolved.• I troubleshoot desktop/laptop hardware problems, and resolve issues with different routers, and switches.• I am skilled in handling switches, routers, firewalls, and antivirus software needed to technical operations.• I perform basic day-to-day maintenance productively, troubleshooting issues, and assisted desktop issues.

Orlando, Florida Area

• I provided IT support such as installation of software & hardware, and constant maintenance and repairs.• I ensured that all issues meet a high level and in compliance with Service Level Agreements of the company• I worked on window servers, equipment, office computers, office and printers, network switches, and hubs.• I ensured the maintenance of System Data Security as necessary for protecting data from unauthorized access and data corruption throughout its machine lifecycle, and key management practices data systems.

Bachelor Of Science - Bs, Cybersecurity

Associate Of Science - As, Network Engineering And Cybersecurity