 Driving new business through B2B channels and establishing new strategic alliances and partnerships to increase revenue. Establishing large-volume, high-profit accounts with excellent levels of retention and loyalty. Leading and mentoring the sales team to achieve set targets. Developing and implementing effective sales strategies. Developing and maintaining strong relationships with clients and stakeholders. Analyzing market trends and adjusting sales strategies accordingly. Reporting sales performance to the company's BOD and suggesting improvements.

 Remain on the cutting-edge, driving new business through B2B channels and establishing new strategic alliances and partnerships to increase revenue; Huge success in building and maintaining relationships with key corporate and Value-added clients, establishing large-volume, high-profit accounts with excellent levels of retention and loyalty. Conceptualizing & implementing competitive strategies for generating sales, developing and expanding market share towards the achievement of revenue & profitability targets Leading sales and marketing team, Devising Plans & Identification of avenues for Business Growth Building strong internal and external relationships resulting in increased employer branding  Analyze pipeline and lead data, deliver periodic reports to the sales and marketing teams providing key business insights: typical reporting relates to Demand Generation, Pipeline Forecast and Trends, Conversion Rates and Market Segmentation  Identify positive Sales Team results and maintain these outcomes through motivation and incentive programs, and identify and resolve any negative outcomes through employee discipline, counsel and protocol changes.  Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement  Prepare and review the Annual Business Budget and Operating plans in alignment with the key Business goals, to meet the organization’s business objectives and control the cost effectively.  Ensure strict compliance in onboarding a corporate customer with regards to KYC, AML & CTF

• Support the corporate business agenda of the company to achieve business plan.• Ensure that the given target of New acquisitions and revenue is achieved.• Act as a trusted advisor to the local business owners, both Large corporates and SMEs • Actively build and deepen relationships with key stakeholders within the country and globally providing tailormade remittance solutions as per their requirements.• Make effective and quick decisions using sound judgment, evidence and knowledge to provide accurate, expert and professional advice with clarity of thought, to ensure customer satisfaction and improved business. • Lead, monitor and ensure that the best services are delivered and ensure timely credit of funds to the beneficiaries at any part of the world.• Provide guidance and act as a bridge of communication on sensitive matters like dispute resolution, management issues, staff issues, delay and non-credit of funds to beneficiaries.• Identifying requirements, appropriate service level agreements and key performance indicators to manage and monitor smooth business and revenue generation.• Oversee the local delegated budget in accordance with corporate policies to ensure on-budget expenditure and value for money for all promotional and business development programs. • Respond to operational crisis, take ownership and provide appropriate solution in liaison with HO.• Ensure cross training within corporate services roles and to generate leads through referrals to ensure smooth and continued business and revenue.• Champion and embed a collaborative and inclusive culture for the company and client.

 Designed & delivered standard training programs, classroom training, on boarding of new team, behavioural & soft skills development training program.  Budget, plan, Implement and effectively control cost of annual Training Calendar. Prepared Monthly training calendar for the locations and arranging the necessary training programs for employees as per the need. Conducted training needs analysis and develops, Administers and implements the Training Plan to meet the strategic business need of the organization Monitored performance of employees in relation to the training programs conducted. Ensures that employees practice what they have been taught. Coordinated with the different departments on training reports and schedules, including the confirmation of participants for all training programs Implemented disciplinary norms & standards for minimizing violations of rules & regulations Handled and resolved employees’ grievances and managing teams remotely across geographic locations Implemented a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review

TrainingKey Deliverables:Conducting training modules for Agent Advisors (FCS, FTS, BCS1 & 2, Clinics and KASH Sessions). And cover all stages of the training cycle: Prospecting, approach, need analysis, designing of solutions, closing techniques, taking referral leads, delivery and evaluation. Induct the new Sales Managers to the system, train them in the process and monitor their development.Content development for the training sessions and Training Need analysis on a periodic basis.Look after training logistics, schedule training programs and also ensure wider participation of participants.Identify the training needs and train all employees on a regular basis in process, products and habits to enhance their performance.Design, develop, implement and evaluate training plans based on curriculum with the use of latest technologies and methodologies.Design customised modules to accelerate learning and enhance performance and create training modules for various levels of trainings.Conduct managerial skills trainings, TTT workshops and do training observation at specific intervals.Absolute responsibility in role modelling, mentoring, caring and developing 175 Agents and 16 Sales Managers and evaluate them periodically.Take nominations from Sales Managers and ensure at least 75% attendance for all trainings.Maintain and secure the updated training files, feedback forms and the reference library.Monitoring progress and development of agents on a continuous basis; seeking regular feedbacks from Agents, Sales Managers, Branch manager and General Manager, upgrading the training materials by constant review, environment scans and incorporated feedbacks from them.Generating required reports and presentations and presenting the same in the monthly meetings.

• Drafting training budget and logistics for men, material & effective vendor management for technical & non-technical training programs• Worked to improve the training materials with respect to timely feedbacks from Operation Heads.• Instrumental in conducting Induction Program, Leadership Trainings, NLP training, Behavioral Training, Voice and Accent training and various Soft Skill Trainings• Accountable for identifying training & development needs within the organization through job analysis, appraisal schemes in coordination with HR Department in an effective manner

• Instrumental in registering business of Dhs: 2 Million in 1997 and Dhs: 10 Million in 2000 against a target of 1.5 Million & 7 Million in an effective manner • Skilfully recruited 10 new dealers & 7 Sub-contractors to increase sales of the company in Ruwais, Ajman, RAK and Umm Al Quwain• Effectively achieved best launch of products in locations like Ruwais, Ajman, RAK and Umm Al Quwain• Recognized as Topper in selling of FOSROC & DERMABIT Products in UAE Market