Jacob Paquette Email & Phone Number

Toronto, Ontario, Canada

- Leadership of Customer Success Managers, setting clear OKRs and being accountable for all training and development - Overall accountability of the customer experience throughout the post-launch customer life cycle ensuring customers are delighted, program milestones are met and reporting insights showcase the impact of coaching - Conduct regular weekly.

Toronto, Ontario, Canada

▸ Providing both individualized and group guidance, coaching, and mentorship to teammembers▸ Assisting with merchant escalations as necessary - both in terms of providing guidance aswell as speaking with the merchant directly if needed▸ Assisting in the training of new team members and ensuring they have the skills andknowledge to do their jobs.

Toronto, Ontario, Canada

Develop and implement strategic account plans to achieve sales targets, foster account growth, contract renewals, and identify new business opportunities. Conduct regular business reviews with top clients to assess their needs, address concerns, and provide solutions that meet their objectives.

Toronto, Ontario, Canada

Understand Customer's business needs / pain points on document workflows & creative content creation, offer solutions, and foster long-term partnerships that drive business growth. Identify growth opportunities and revenue potential within the accounts and ensure contract renewal. *High Merchant Volume*

Toronto, Ontario, Canada

Expected to be a positive, knowledgeable, and efficient first point of contact for customers who require or are in need of troubleshooting support, order inquiries, and various questions involved with everything ecobee. Responsibilities include managing day-to-day calls, emails, chats, and social media inquires, as well as ensuring follow up on complex.