Jacob Patrick Email & Phone Number

Mason, Oh, Us

A System Administrator/Enterprise Applications Expert oversees and maintains the functionality, security, and performance of computer systems and enterprise applications within an organization, ensuring seamless operation and data integrity.Responsibilities:· Provided comprehensive technical support to over 500 users, resolving technology-related issues efficiently.· Managed user accounts and provided support for various programs, ensuring smooth operations.· Operated within a highly secure, air-gapped facility, maintaining strict security protocols and data integrity.· Built physical and virtual machines with VMWare, enhancing system reliability and performance.· Supported enterprise-level applications, including Ansys, improving user experience and productivity.· Implemented and enforced IT policies and procedures, contributing to a secure IT environment.· Collaborated with various teams to develop and deliver IT solutions that align with organizational goals.· Conducted training sessions for end-users, increasing their proficiency with IT systems and applications.· Monitored and analyzed system performance, proactively addressing potential issues to minimize downtime.

As a Billing Lead at Charter Communications, Jacob streamlined customer billing processes, provided expert guidance on business rules and Spectrum services, empowered agents with accurate information, and led training sessions to elevate customer service standards and operational efficiency.Responsibilities:· Simplified and clarified billing for customers, enhancing their understanding and satisfaction.· Addressed general inquiries about business rules and Spectrum services, ensuring clear and accurate information.· Processed sales transactions efficiently, contributing to the company's revenue growth.· Supported agents by providing accurate information, enabling them to assist customers effectively.· Assisted new agents in acclimating to Spectrum systems and facilitated their understanding of work orders.·Conducted training sessions for agents to improve their customer service skills and system proficiency.· Collaborated with cross-functional teams to streamline processes and improve customer experience.· Monitored agent performance and provided constructive feedback to drive continuous improvement.

A Fire Protection Engineer designs and implements fire protection systems, ensuring compliance with regulations, assessing fire risks, and overseeing installation to safeguard buildings and occupants from fire hazards.Responsibilities:· Designed and coordinated water-based fire protection systems, ensuring compliance with safety standards.· Collaborated with architects, engineers, and building officials to streamline project workflows.· Used CAD for design execution, code interpretation, and design submittal.· Managed material procurement processes, optimizing resource allocation and costs.· Led cross-functional teams in the field to enhance project productivity.· Implemented strategic project management practices to deliver within budget and time constraints.

The job of a Technology Support specialist typically entails providing technical assistance and troubleshooting services to users or customers. This includes handling inquiries, resolving issues related to hardware, software, or network problems, documenting support interactions, and collaborating with teams to improve overall customer or user experience with technology products or services.Responsibilities:· Managed inbound retail client calls, resolving customer issues to ensure high satisfaction rates.· Thoroughly documented support calls per established procedures and guidelines.· Demonstrated multitasking by performing data entry and basic troubleshooting simultaneously.· Collaborated with team to enhance customer service processes and overall efficiency.

An Information Technology Intern assists with IT projects, gains hands-on experience in system deployments, software installations, troubleshooting, and data migrations while learning IT operations and best practices.Responsibilities:· Orchestrated nationwide deployment of Cloud servers, ensuring seamless integration and performance.· Executed data migration from legacy servers to Cloud-based infrastructure, enhancing operational efficiency.· Facilitated remote server installations at multiple locations, ensuring prompt setup and functionality.

A Student Services Specialist supports students and faculty by addressing technology-related inquiries, conducting training sessions, and troubleshooting issues to enhance educational technology usage.Responsibilities:· Provided support to students and faculty, addressing technology-related issues promptly and effectively.· Conducted proactive classroom visits to troubleshoot and resolve technological challenges· Implemented documentation and training sessions to empower users to leverage technology effectively.

A Shift Manager oversees restaurant operations, manages staff, ensures food safety and quality, handles customer service, maintains inventory, and upholds company policies during their shift.Responsibilities:· Ensuring efficient workflow by coordinating tasks, monitoring customer service, and maintaining cleanliness standards throughout the shift.· Directing and supporting staff to uphold service standards, providing guidance, and resolving any operational issues that arise.· Enforcing food safety protocols, overseeing inventory management, and ensuring adherence to company policies and procedures to maintain a safe and efficient workplace.

Bachelor'S Degree, Computer And Information Sciences, General

Associate'S Degree, Computer And Information Sciences, General