Jacob Penning Email & Phone Number

Jackson, Wyoming, United States

I interface with customers and ensure my team and I deliver a professional customer experience and accurate testing and lab processes. My responsibilities include:• Setting up and preparing the testing site for patient intake • Tracking and reporting key data points related to testing• Participating in ongoing training/retraining and continuing education programs• Aiding in Curative's local team recruitment efforts • Complying with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents• Understanding and complying with applicable federal, state and local laws and company policies regarding quality assurance procedures• Maintaining all HIPAA standards and the ongoing changing COVID guidelines

Boise, Idaho, United States

Based out of Boise's Golden Eagle Mine• Managed all front facing relations with vendors, partners and government organizations (safety and environmental)• Inventory Management and purchase orders• Employee Records Management • Maintenance Scheduling for equipment and safety gear • Explosives Compliance (handling, management and record keeping)• Certified Responsible Party by the ATF (Alcohol Tobacco and Firearms Administration)

Boise, Idaho, United States

• Interfaced with the company's Sales Team to deliver solar arrays to residential and business customers. • Maintain direct customer relations with customers • Troubleshooting and resolving solar array system failures• Develop a deep understanding of the product line• Working closely with Idaho Power technicians• Meet individual metrics for case volume, availability, and customer satisfaction.• Worked across a variety of communication channels: phone, email, live-chat, and video conferencing.

Boise Metropolitan Area

Held various key Sales and Management roles at a family owned franchisee of Mckee Foods, a national consumer product goods brand (Little Debbie and Sunbelt)Achievements include:• Leading and managing a client retention program which resulted in a <90% retention rate• Increased the client lifetime value rates by <50%Responsibilities included:• Sales and marketing of TD’s products to existing and prospective clients • Managed an average of 40 client accounts at any given time• Clients included regional Walmart, Albertsons, Winco and Ridley's Family Markets• Client Relations management and business development • Ongoing recruitment and management of an average team of 5-10 vendors and stockers• Inventory management and product orders• All aspects of logistics such as warehouse procurement

Boise Metropolitan Area

• Oversaw the Product success assessment process (I analyzed sales data and created reports to inform sales strategy)• Managed the company's CRM • Sales forecasting• Lead sales process optimization initiatives • Oversaw sales funnel

Boise Metropolitan Area

• Responsible for the recruitment and management of vendors and stockers (a team of 5-10 on average)• Developed an employee training program• Conducted employee performance reviews• Developed employee compensation program leading to an 85% retention rate.• Oversaw the company's budget and financials

Boise Metropolitan Area

• Managed Route Sales and Distribution• Assisted in product selection• Maintained company-wide safety protocols • Liaised with TD's clients' internal departments on logistics and financial matters• Oversaw product inventory log

Boise, Idaho, United States

• Supported Customer Service team members to resolve and work through escalated and complex customer issues• Researched and corresponded with customers, responding to their questions and concerns with accurate and detailed information• Reviewed for consistency and best practices • Provided feedback to management on ways to improve processes • Proposed and wrote new procedures as well as review and update current procedures• Preformed second level reviews on calls that are monitored by my peers• Subject Matter Expert on Wells Fargo online Banking department

Boise, Idaho, United States

• Sales heavy role, in which I connected customers with appropriate banking products and services