Jacob Phillips Email & Phone Number

Chandler, Arizona, Us

Seattle, Washington, Us

Seattle, Washington, Us

Blink UX is a design consulting firm creating products that people use, love, and remember. Blink has over two decades of experience in UX research, strategy and design, partnering with innovative industry leaders, including Amazon, Chase, Bill & Melinda Gates Foundation, Google, Meta, and NASA.

Kansas City, Mo, Us

Kansas City, Mo, Us

Kansas City, Mo, Us

Lead clients in the development and ongoing execution of Analyst Relations program strategy. Jacob creates and prepares clients for interactions with industry analysts to share their company vision and strategy as well as understand opportunities within their respective markets. Recommend development and review existing materials of client’s messaging and positioning ahead of analyst interactions. Provide best practice implementation strategies for sustainable and successful program performance. Deliver onboarding training to new hire employees within their first 90-days at Spotlight. Jacob is a part of the mentor program on an ongoing basis. Co-lead the Philanthropy committee to generate opportunities for employee involvement supporting local charitable endeavors. Jacob led the proposal for Spotlight to formally Pledge 1% of employee time and profit.

Remote-First Organization , Us

Remote-First Organization , Us

Responsible for managing long-term client satisfaction tracking program for the second largest quick service restaurant concept in the world. Jacob develops and maintains positive client relationships through strong ongoing communication and a drive to provide the best customer experience. Provides recommendations to advance the program by offering supplementary products and services when applicable. He advises clients on survey methodologies and industry best practices. Creates and monitors project deliverables against client goals, manages expectations and budgets, and aligns staffing resources with project objectives. Gather and analyze complex voice-of-the customer program data to reveal insights and develop actionable recommendations that drive business results. He delivers actionable insights and recommendations to C-level executive teams on a quarterly basis to increase levels of customer satisfaction in their restaurants, leading to increased profitability. As a Project Manager, Jacob mentored and lead 3 Project Analysts through their career development. He assessed expectations and provided opportunities for continued growth at SMG. Created and maintains an internal share group for leading QSR client teams to provide clients with knowledge and additional suggestions for supporting a successful customer experience program. Leads the company's ongoing 25th year celebration: the Year of Giving. Jacob organizes sustainable volunteer opportunities and company-wide events to give back to the community.

Remote-First Organization , Us

Developed, implemented, and maintained long-term customer satisfaction tracking solutions across multiple large retail and restaurant brands. Jacob assisted in establishing research agendas, maintaining and streamlining ongoing client deliverables, and developing insights for actionable presentation content. As a Project Analyst, Jacob utilized his ability to understand the client's needs and the SMG product offerings to transition a pilot program into an annual contract from one of the largest restaurant brands in the world.

Remote-First Organization , Us

As a Solution Analyst, Jacob maintained details, dependencies, and customization of a variety of restaurant, retail, and service accounts. He generated documentation and requirements in a detailed manner while maintaining the highest level of quality.Quickly learned the SMG proprietary tools utilized in survey creation, website configurations, and periodic reporting solutions. Jacob provided alternative solutions and suggestions in assessing project development. Each solution involved managing dependencies, risks, and issues.