Jacob Philp work email
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Jacob Philp personal email
Experienced Leader in Product & Services, Marketing, Delivery, and CX with a demonstrated history in the NZ telecommunications and IT industries, which for too long have been segregated and a point of contention for Kiwi business. I set out to bridge that divide.
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Nurturing And CommunicatingVetta Group Jun 2024 - PresentNew ZealandBusiness Development in the true sense of the term.I'm responsible for the productisation, bundling and marketing of new and existing services - providing real value to our customers and demonstrating why Vetta is the right partner to support Kiwi businesses.For our customers, I'm your trusted advisor and dedicated point of contact assisting with the development and realisation of your IT strategies to sustain or enable growth in alignment with your governance and business… Show more Business Development in the true sense of the term.I'm responsible for the productisation, bundling and marketing of new and existing services - providing real value to our customers and demonstrating why Vetta is the right partner to support Kiwi businesses.For our customers, I'm your trusted advisor and dedicated point of contact assisting with the development and realisation of your IT strategies to sustain or enable growth in alignment with your governance and business objectives. Show less -
Managing DirectorOmnichannel Business Support Aug 2020 - PresentHastings, Hawke’S Bay, New ZealandProviding total business support as a trusted advisor with Kiwi businesses in assisting them in accomplishing their strategic goals across Marketing and ICT, additionally fulfilling roles as GM for Gecko Broadband and CMO for Engage Technology. Transformed predominantly into the MSP market in Q3 of 2023 providing a full suite of Managed Services and MDR. -
Product And Services Manager, Head Of Marketing, Head Of CxNew Zealand Technology Group Limited Oct 2018 - Jul 2020NapierSupporting the many brands encompassing NZ Technology Group with Product and Marketing services, and leading a Customer Support team undertaking a Customer Experience journey. -
Product Delivery ManagerNow Nz Limited Nov 2017 - Oct 2018Napier, Hawkes Bay, NzWorking on my passion, from creation, through delivery, customer satisfaction, and operational excellence. -
Operational Team LeaderNow Nz Limited Jun 2017 - Nov 2017Gisborne & Hawkes Bay, New ZealandSecondment to NOW Digital, enabling transformation from ISP to DSP - a new business unit leading an awesome team to bring our In-Home Techspert Products and Services to market, being the first NZ provider to deliver services and support beyond the router.
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Hybrid Service Delivery Product ManagerNow Nz Limited Jan 2016 - Jun 2017Gisborne & Hawkes Bay, New ZealandCollaborative project role bridging Operations, Marketing, Information Systems, Service Delivery, and Customer Service.- Channel Partnership Programme (Commercials, Boarding, & Training)- Process Mapping & Documentation- Stakeholder Communications- Development and Productisation of NOWCloud Product suite- Digital Tech Project - Business Website Overhaul- Product Development & Show-casing- Digital Journey Transformation- Supporting Regional Expansion-… Show more Collaborative project role bridging Operations, Marketing, Information Systems, Service Delivery, and Customer Service.- Channel Partnership Programme (Commercials, Boarding, & Training)- Process Mapping & Documentation- Stakeholder Communications- Development and Productisation of NOWCloud Product suite- Digital Tech Project - Business Website Overhaul- Product Development & Show-casing- Digital Journey Transformation- Supporting Regional Expansion- RFP/Tenders & Pricing Show less
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Service Delivery Manager: BusinessNow Nz Limited Oct 2013 - Dec 2015NapierResponsible for managing foremost business, and overseeing the residential on-boarding and provisioning function, ensuring customers are seamlessly provisioned, and providing pre-sales technical consultation for more technically involved sales. Support and Advisor for IT Integrators and PBX Vendors, playing a strong support role to the company’s sales function in developing strong functional relationships with organisations and key stakeholders.Key to prompt and thorough fault… Show more Responsible for managing foremost business, and overseeing the residential on-boarding and provisioning function, ensuring customers are seamlessly provisioned, and providing pre-sales technical consultation for more technically involved sales. Support and Advisor for IT Integrators and PBX Vendors, playing a strong support role to the company’s sales function in developing strong functional relationships with organisations and key stakeholders.Key to prompt and thorough fault diagnosis and resolution for business customer solutions, additionally a third tier escalation path for the Technical Support and Provisioning teams. Show less
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Managing DirectorWeb Byte Technology Feb 2010 - Mar 2015Napier, Hawke’S Bay, New Zealand
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I.T. Manager With Marketing MixBreakers Nz Franchising Ltd Jul 2008 - Sep 2011Head Office
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Independant ContractorIndependant Contractor Feb 2007 - Jul 2008
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Working OeMining And Earthmoving Services Incorporated Aug 2005 - Nov 2006Muswellbrook, Nsw -
Queue AnalystSitel Nz/Telecom Nz Feb 2003 - Sep 2004Call Centre Queue Management and Analysis
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Queue SupportSitel Nz/Telecom Nz Apr 2002 - Feb 2003Management of Call Centre Operators
Jacob Philp Skills
Jacob Philp Education Details
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MitelMitel Mivoice -
Mitel1St Level Voice Essentials Certificate
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MitelMitel Mivoice Business 2Nd Ucc Applications Certificate
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Mitel3Rd Level Contact Center Certificate
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MitelBusiness Solutions 2016
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MitelMivoice Business 7.2 Core I+M 2016
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MitelMivoice Business For Iss, Stratus, And Virtual Mivoice Business 2016
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Avaya ProfessionalApss - Sme Communications
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Information Technology
Frequently Asked Questions about Jacob Philp
What company does Jacob Philp work for?
Jacob Philp works for Vetta Group
What is Jacob Philp's role at the current company?
Jacob Philp's current role is Head of Customer Wow.
What is Jacob Philp's email address?
Jacob Philp's email address is ja****@****its.com
What schools did Jacob Philp attend?
Jacob Philp attended Mitel, Mitel, Mitel, Mitel, Mitel, Mitel, Mitel, Avaya Professional, Eastern Institute Of Technology.
What are some of Jacob Philp's interests?
Jacob Philp has interest in Science And Technology, Education, Disaster And Humanitarian Relief.
What skills is Jacob Philp known for?
Jacob Philp has skills like Cms, Joomla, Customer Service, Graphic Design, Web Design, Website Development, Management, Team Leadership, E Commerce Solutions, Account Management, Virtuemart, Avaya Ip Telephony.
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Jacob Philp
Australia -
2gmail.com, nsw.gov.au -
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