Jacob Post
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Jacob Post Email & Phone Number

Customer Experience Manager at KLM Royal Dutch Airlines
Location: Urk, Flevoland, Netherlands 5 work roles 3 schools
1 work email found @klm.com 2 phones found area 164 and 800 LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email j****@klm.com
Direct phone (164) ***-****
LinkedIn Profile matched
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Current company
KLM Royal Dutch Airlines
Role
Customer Experience Manager
Location
Urk, Flevoland, Netherlands
Company size
22391 employees

Who is Jacob Post? Overview

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Quick answer

Jacob Post is listed as Customer Experience Manager at KLM Royal Dutch Airlines, a with 22391 employees, based in Urk, Flevoland, Netherlands. AeroLeads shows a work email signal at klm.com, phone signal with area code 164, 800, and a matched LinkedIn profile for Jacob Post.

Jacob Post previously worked as Sr. Customer Experience Manager at Klm Royal Dutch Airlines and a.i Director Customer Experience at Klm Royal Dutch Airlines. Jacob Post holds Master Of Science - Ms, Strategic Product Design from Delft University Of Technology.

Company email context

Email format at KLM Royal Dutch Airlines

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{first}.{last}@klm.com
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AeroLeads found 1 current-domain work email signal for Jacob Post. Compare company email patterns before reaching out.

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Profile bio

About Jacob Post

I’m a passionate airline professional with a career in Customer Experience, Product Innovation and Digital, holding a master in Strategic Product Design (Cum Laude, Delft University). In the past years I developed several new products for the KLM organisation mostly in the area of aircraft cabins and previously in the digital domain. Most recently I was in the lead for the development of the Premium Comfort Class and the introduction in the organisation at all levels, including C-suite. In the organisation and within teams I’m known for being a highly skilled CX professional, thinking out-of-the-box and setting high quality standards but also being pragmatic and result-driven. As a person, integrity is one of my core values.

Listed skills include Product Innovation, Airlines, User Experience, E Commerce, and 3 others.

Current workplace

Jacob Post's current company

Company context helps verify the profile and gives searchers a useful next step.

KLM Royal Dutch Airlines
Klm Royal Dutch Airlines
Customer Experience Manager
Urk, FL, NL
Website
klmf.ly
Employees
22391
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Company profile
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5 roles

Jacob Post work experience

A career timeline built from the work history available for this profile.

Sr. Customer Experience Manager

Current
Klm Royal Dutch Airlines

Amstelveen, Nl

Responsible for optimising the onboard customer experience.Aligning and collaboration on a detailed level with a broad range of stakeholders, e.g Inflight Services, Fleet Services, Fleet Development, Network, Revenue Management, Engineering and Maintenance.- CX lead of the new KLM Premium Comfort Class. Responsible for the product proposition, seat selection and design of the new travel class.- A.i Program Manager responsible for the implementation of the KLM Premium Comfort Class in the organization- CX lead for the selection and introduction of the Airbus A350, A320neo and Boeing 787’s.- CX lead for the selection, specification and design of several new aircraft interiors (seats and cabin) for the KLM and KLC fleet, all with extensive customer research tracks as a base and in cooperation with many internal and external stakeholders.- CX lead for setting up the flight vision and strategy- CX lead for setting up the digital flight vision

May 2018 - Present

A.I Director Customer Experience

Klm Royal Dutch Airlines

Amstelveen, Nl

Interim Director Customer Experience, responsible for the inflight customer experience.In this role I managed a team of 6 FTE (sr managers).

Oct 2020 - May 2021

Flight Innovation Manager

Air France-Klm

Responsible for researching and developing new propositions for the inflight customer experience for both Air France and KLM, e.g- Future cabin concepts - Virtual Reality & Augmented Reality– Developing new inflight experiences, meeting both Air France and KLM specific needs

May 2015 - May 2018

User Experience Manager & Product Owner

Klm

Amstelveen, Nl

Responsible for optimizing the user experience of KLM's digital touchpoints: web and mobile.- Product Owner of the web development team- Responsible for the mobile User Experience- Introduction of social media services- Introduction of new digital tools for customer service

Aug 2011 - May 2015
Team & coworkers

Colleagues at KLM Royal Dutch Airlines

Other employees you can reach at klmf.ly. View company contacts for 22391 employees →

MO Marijke Oelbers Marijke Oelbers Colleague at Klm Royal Dutch AirlinesThe Randstad, Netherlands View → GP Gonneke Peeters-Verberne Gonneke Peeters-Verberne Colleague at Klm Royal Dutch AirlinesCulemborg, Gelderland, Netherlands View → CG Christelle Gabort Christelle Gabort Colleague at Klm Royal Dutch AirlinesGreater Toulouse Metropolitan Area, France View → KT Kiran Tomy Kiran Tomy Colleague at Klm Royal Dutch AirlinesMohkhed, Madhya Pradesh, India View → JL Joshua Lorenzo Patino Joshua Lorenzo Patino Colleague at Klm Royal Dutch AirlinesEdmonton, Alberta, Canada View → TS T. Stokman T. Stokman Colleague at Klm Royal Dutch AirlinesHillegom, South Holland, Netherlands View → EV Esther Van Baars Esther Van Baars Colleague at Klm Royal Dutch AirlinesAmsterdam, North Holland, Netherlands View → ML Martin Loon, Van Martin Loon, Van Colleague at Klm Royal Dutch AirlinesThe Randstad, Netherlands View → MG Marc Gijswijt Marc Gijswijt Colleague at Klm Royal Dutch AirlinesAmsterdam, North Holland, Netherlands View → PJ Paulina Jans Paulina Jans Colleague at Klm Royal Dutch AirlinesAalsmeer, North Holland, Netherlands View →
3 education records

Jacob Post education

Master Of Science - Ms, Strategic Product Design

Delft University Of Technology

Bachelor, Industrial Design

Eindhoven University Of Technology

Vwo - Atheneum

Emelwerda College
FAQ

Frequently asked questions about Jacob Post

Quick answers generated from the profile data available on this page.

What company does Jacob Post work for?

Jacob Post works for KLM Royal Dutch Airlines.

What is Jacob Post's role at KLM Royal Dutch Airlines?

Jacob Post is listed as Customer Experience Manager at KLM Royal Dutch Airlines.

What is Jacob Post's email address?

AeroLeads has found 1 work email signal at @klm.com for Jacob Post at KLM Royal Dutch Airlines.

What is Jacob Post's phone number?

AeroLeads has found 2 phone signal(s) with area code 164, 800 for Jacob Post at KLM Royal Dutch Airlines.

Where is Jacob Post based?

Jacob Post is based in Urk, Flevoland, Netherlands while working with KLM Royal Dutch Airlines.

What companies has Jacob Post worked for?

Jacob Post has worked for Klm Royal Dutch Airlines, Air France-Klm, and Klm.

Who are Jacob Post's colleagues at KLM Royal Dutch Airlines?

Jacob Post's colleagues at KLM Royal Dutch Airlines include Marijke Oelbers, Gonneke Peeters-Verberne, Christelle Gabort, Kiran Tomy, and Joshua Lorenzo Patino.

How can I contact Jacob Post?

You can use AeroLeads to view verified contact signals for Jacob Post at KLM Royal Dutch Airlines, including work email, phone, and LinkedIn data when available.

What schools did Jacob Post attend?

Jacob Post holds Master Of Science - Ms, Strategic Product Design from Delft University Of Technology.

What skills is Jacob Post known for?

Jacob Post is listed with skills including Product Innovation, Airlines, User Experience, E Commerce, Aviation, Industrial Design, and Business Strategy.

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