Jacob Post Email and Phone Number
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I’m a passionate airline professional with a career in Customer Experience, Product Innovation and Digital, holding a master in Strategic Product Design (Cum Laude, Delft University). In the past years I developed several new products for the KLM organisation mostly in the area of aircraft cabins and previously in the digital domain. Most recently I was in the lead for the development of the Premium Comfort Class and the introduction in the organisation at all levels, including C-suite. In the organisation and within teams I’m known for being a highly skilled CX professional, thinking out-of-the-box and setting high quality standards but also being pragmatic and result-driven. As a person, integrity is one of my core values.
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Customer Experience ManagerKlm Royal Dutch AirlinesUrk, Fl, Nl -
Sr. Customer Experience ManagerKlm Royal Dutch Airlines May 2018 - PresentAmstelveen, NlResponsible for optimising the onboard customer experience.Aligning and collaboration on a detailed level with a broad range of stakeholders, e.g Inflight Services, Fleet Services, Fleet Development, Network, Revenue Management, Engineering and Maintenance.- CX lead of the new KLM Premium Comfort Class. Responsible for the product proposition, seat selection and design of the new travel class.- A.i Program Manager responsible for the implementation of the KLM Premium Comfort Class in the organization- CX lead for the selection and introduction of the Airbus A350, A320neo and Boeing 787’s.- CX lead for the selection, specification and design of several new aircraft interiors (seats and cabin) for the KLM and KLC fleet, all with extensive customer research tracks as a base and in cooperation with many internal and external stakeholders.- CX lead for setting up the flight vision and strategy- CX lead for setting up the digital flight vision
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A.I Director Customer ExperienceKlm Royal Dutch Airlines Oct 2020 - May 2021Amstelveen, NlInterim Director Customer Experience, responsible for the inflight customer experience.In this role I managed a team of 6 FTE (sr managers).
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Flight Innovation ManagerAir France-Klm May 2015 - May 2018Responsible for researching and developing new propositions for the inflight customer experience for both Air France and KLM, e.g- Future cabin concepts - Virtual Reality & Augmented Reality– Developing new inflight experiences, meeting both Air France and KLM specific needs -
User Experience Manager & Product OwnerKlm Aug 2011 - May 2015Amstelveen, NlResponsible for optimizing the user experience of KLM's digital touchpoints: web and mobile.- Product Owner of the web development team- Responsible for the mobile User Experience- Introduction of social media services- Introduction of new digital tools for customer service
Jacob Post Skills
Jacob Post Education Details
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Delft University Of TechnologyStrategic Product Design -
Eindhoven University Of TechnologyIndustrial Design
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Emelwerda CollegeVwo - Atheneum
Frequently Asked Questions about Jacob Post
What company does Jacob Post work for?
Jacob Post works for Klm Royal Dutch Airlines
What is Jacob Post's role at the current company?
Jacob Post's current role is Customer Experience Manager.
What is Jacob Post's email address?
Jacob Post's email address is in****@****post.nl
What is Jacob Post's direct phone number?
Jacob Post's direct phone number is +316404*****
What schools did Jacob Post attend?
Jacob Post attended Delft University Of Technology, Eindhoven University Of Technology, Emelwerda College.
What skills is Jacob Post known for?
Jacob Post has skills like Product Innovation, Airlines, User Experience, E Commerce, Aviation, Industrial Design, Business Strategy.
Who are Jacob Post's colleagues?
Jacob Post's colleagues are Alexander Mcgregor, Bart Heuts, Kavita Ramcharan, Deba Nika, Stephan Willemen, Catherine Wamboi, Erik Tieman.
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