Jacob R. Email & Phone Number

Austin, Texas, United States

• Answering Help Desk phone calls; assisting coworkers with remote technical help• Using asset management software Quest KACE to maintain tickets and inventory of equipment• Assisting coworkers in identifying issues and explaining solutions to restore service and functionality• Configuring hardware, devices, and software to set up workstations for other employees• Imaging and preparing new laptops for integration into company networks and systems• Installing, modifying, cleaning, and repairing; monitors, keyboards, mice, printers, and other peripherals• Work with Verizon & Apple to issue iPhones and iPads to employees with cellular service• Remoting into users laptops and desktops using TeamViewer, Quick Assist, or Microsoft Teams• Managing VoIP Phones, Accounts, and Servers• Daily Software and Applications; KACE, AD, LAPS, 3CX, Microsoft Intune, Microsoft Azure, Microsoft 365, Verizon Portal, Concord, Microsoft Teams, Secure Doc, BitLocker, and BitDefender

Clute, Texas, United States

• Answered Help Desk phone calls, assisting parents, kids, and staff members with remote technical help• Used asset management software to maintain tickets and inventory of equipment• Assisted parents, kids, and staff members in identifying issues and explaining solutions to restore service and functionality• Configured hardware, devices, and software to set up workstations for employees• Imaged and prepare new laptops and Chromebooks for integration into company networks and systems• Installed, modified, cleaned, and repaired monitors, keyboards, mice, printers, and other peripherals• Cabled, labeled, terminated cables, and installed network switches in main distribution frame and intermediate distribution frame network rooms• Installed and configured Axis Communications Security Cameras• Ran Boardroom Meeting Presentations• Ran AV in the Press Box for Athletic Events• Used asset management software to maintain on-hand availability of necessary replacement parts• Decommissioned outdated equipment, referring devices to appropriate recyclers or for disposal• Daily Software and Applications; Google Admin, Google Vault, Dameware, AD, Track-It

Clute, Texas, United States

Lake Jackson, Texas, United States

• Oversaw development and implementation of improvements to support network operations • Led and assisted technical upgrade projects for building by working and coordinating with other companies during remodel and installations• Massive overhaul of the network infrastructure. Replacing the Cat4 runs with Cat6a cables • Installed and configured Ubiquiti hardware and other network hardware for 5 IDF closets• Worked with a variety of equipment and hardware; Ubiquiti Hardware, AT&T Office@Hand VOIP, Phones, Google Admin, Google Vault, Apple Computers, Windows Computers, Canon Cameras, DJI Drones, Canon Copiers, Konica Copiers

Lake Jackson, Texas, United States

• Integrated professional audio/video systems and provided technical assistance to resolve issues • Remodel of a large conference room. Installing a ceiling mounted projector, in-ceiling mounted projector screen, surround sound speakers, and digital mixer all working with Kramer Control• Transported and installed equipment for live events, including weddings and concerts • Supervised crew of audio-video installation team members, including subcontractors • Utilized industry best practices in pulling low voltage cabling• Daily Software and Applications; Microsoft PowerPoint, MediaShout, ProPresenter, YouTube, SoundCloud, OBS Software, Kramer Control• Worked with a variety of equipment and hardware; Behringer X32, Yamaha Analog Mixer, NEC Projector, Sharp TV’s, Yamaha Keyboard, Yamaha Electric Drum Set

Lake Jackson, Texas, United States

Freeport, Texas, United States

Lake Jackson, Texas, United States

Information Technology

High School Diploma, B

High School Diploma

Activities and Societies: Soccer, Football, Marching Band