Jacob Reader Email & Phone Number

Webster, Texas, United States

Van Nuys, CA

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. Oversee a team of 2 SOC coordinators. training new and existing employees; planning, assigning, and directing work; authoring and discussing with.

Shoreacres, TX, United States

Monitors the status of all planned flights and flights in progress from the point of origin to finaldestination (flight following)Ensures all ground handling, deicing, fuel, landing/departure slots and landing/overfly permitsare in order before releasing a flight.Identifies, anticipates and takes corrective action to minimize actual/potential delays due.

Developed and lead certification courses in support of brand messaging Facilitated New Hire Orientation, Core Competencies, Operational Training for Trip Support Services, and Customer Service Workshops for headquarters and global operations offices. Drafted training plans to define metrics, roles, and responsibilities of new training opportunities Aided.

Webster, TX

Responsible for facilitating the operational success of all mission related activities by utilizing his or her experience and knowledge in a Subject Matter Expert (SME) role. Served as a mentor for guidance when non-standard and crisis situations occur. Ensured oncoming shifts are appropriately briefed to ensure consistent and timely service to clients..

Provided project controls, cost estimation, and other business support services to sales team and potential new clients. Training Responsible for providing vision and guidance to a group of new team members, training them on sufficient project plans and procedures. Negotiated international and domestic jet fuel prices to maximize profits for company and.

Customer Experience Management (CES)Voice-of-Customer (VOC) – increased Mission Specialists’ awareness of pressures and sensitivities experienced daily by Universal customers to articulate successful customer outcomes; cultivated a sense of mission that mirrors that of our customers and reflects their sense of urgency; continuous review of client feedback.

Education record

Aviation/Airway Management And Operations

Education record