Jacob Reis

Jacob Reis Email and Phone Number

Manager II, Customer Care -Group Retiree Solutions/ Medicare Advantage, Elevance Health @ Elevance Health
Jacob Reis's Location
Denver Metropolitan Area, United States, United States
Jacob Reis's Contact Details
About Jacob Reis

Specialized leader in call center operations that excel in service, sales and marketing, and the competitive advantage of people. Expert on organizational leadership, continuous process improvement, and technology tools that drive customer satisfaction, retention, and lifetime value.KEY RESULT AREAS:- LEAN Six Sigma Yellow Belt Certified- Financial Analysis and Strategic Planning- Organization and Project Management- Leadership Development and HR Best Practices- Training and Maximizing Technology Tools- Sales and Marketing Operations- Productivity and Financial Reporting- Communications and Service Standards

Jacob Reis's Current Company Details
Elevance Health

Elevance Health

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Manager II, Customer Care -Group Retiree Solutions/ Medicare Advantage, Elevance Health
Jacob Reis Work Experience Details
  • Elevance Health
    Manager Ii Customer Care
    Elevance Health Dec 2019 - Present
    Indianapolis, Indiana, Us
    Anthem is now Elevance Health.
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  • Anthem, Inc.
    Manager Ii, Customer Care -Medicaid
    Anthem, Inc. Sep 2017 - Dec 2019
    Indianapolis, Indiana, Us
    Team and program management for Medicaid, states of CA, SC, and WV.
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  • Anthem, Inc.
    Customer Experience Manager -Exchanges (Aca)
    Anthem, Inc. Jul 2013 - Sep 2017
    Indianapolis, Indiana, Us
    Manage all aspects of member care call center team in support of Anthem Blue Cross and Blue Shield individual and small group exchange business.
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  • Dish Network
    Program Manager Ii
    Dish Network Oct 2012 - Jun 2013
    Englewood, Co, Us
    Program and Upsell Manager for installation services business within national call center channel.Developed revenue channel with on site promotion and training on services, job aids, technical system improvements, marketing materials and agent feedback loop like round tables and QA monitoring.Created daily and weekly field communications and reporting for competitive analysis, improving scripts and pitch consistency, ensuring services quality, and overall strategic communications to improve offer and conversion rates.
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  • Wyndham Vacation Ownership
    Director, Strategy And Operations
    Wyndham Vacation Ownership Jun 2010 - Oct 2012
    Orlando, Fl, Us
    Strategic planning, financial analysis and reporting, revenue management, quality assurance and compliance, workforce planning/schedule models, call demand forecasting and modeling, and supporting management on effective use of daily real time operational software and systems.
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  • Marriott Vacation Club International
    Director Of Marketing
    Marriott Vacation Club International Mar 2008 - Apr 2009
    Orlando, Fl, Us
    Direct sales, web site development, lead generation, search engine optimization (SEO) and paid search marketing (PPC), direct response email and print campaigns, lead nurturing application, CRM technology, database lead management, campaign execution, sales support tools, collateral and fulfillment.
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  • Marriott Vacation Club International
    Director Of Sales Operations
    Marriott Vacation Club International May 2003 - Mar 2008
    Orlando, Fl, Us
    Call center, contact center, general management, hotel and resort reservation sales, account management, revenue management, tour generation, customer service, inbound and outbound sales, quality assurance, compliance, leadership development, executive level leadership.
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Jacob Reis Skills

Revenue Analysis Direct Marketing Email Marketing Sales Management Hospitality Sales Telemarketing Hotels Marketing Strategy Strategic Planning Customer Retention Forecasting Financial Analysis Call Center Contact Centers Customer Acquisition Leadership Development Business Strategy Call Centers Crm Competitive Analysis Lead Generation Leadership Management Marketing Sales Operations Strategy Training Team Building Customer Satisfaction Customer Service Project Management Program Management Process Improvement Budgets Account Management Business Process Improvement

Jacob Reis Education Details

  • Uc Irvine
    Uc Irvine
    Social Science

Frequently Asked Questions about Jacob Reis

What company does Jacob Reis work for?

Jacob Reis works for Elevance Health

What is Jacob Reis's role at the current company?

Jacob Reis's current role is Manager II, Customer Care -Group Retiree Solutions/ Medicare Advantage, Elevance Health.

What is Jacob Reis's email address?

Jacob Reis's email address is ja****@****hem.com

What is Jacob Reis's direct phone number?

Jacob Reis's direct phone number is +190922*****

What schools did Jacob Reis attend?

Jacob Reis attended Uc Irvine.

What skills is Jacob Reis known for?

Jacob Reis has skills like Revenue Analysis, Direct Marketing, Email Marketing, Sales Management, Hospitality, Sales, Telemarketing, Hotels, Marketing Strategy, Strategic Planning, Customer Retention, Forecasting.

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