Jacob Rieple Email & Phone Number

La Crosse, Wisconsin, United States

La Crosse, Wisconsin, United States

Developed and launched a new website (bestdamfishingfloat.com), enhancing online visibility and driving customer engagement.Managed social media platforms, crafting impactful Facebook posts, and proactively responding to customer inquiries. Analyzed social media metrics to identify trends and optimize content strategy.Provided exceptional customer service across in-person, phone, email, and social media interactions. Addressed customer inquiries, offered information and advice, and addressed concerns, contributing to a positive company reputation.

Arcadia, Wisconsin, United States

Managed incoming support requests through a comprehensive IT Service Management application, ensuring efficient ticketing, prioritization, and initial troubleshooting.Maintained a high level of customer service by demonstrating patience, empathy, and clear communication in all interactions with end-users.Diagnosed and resolved hardware and software problems, including troubleshooting operating systems, applications, network connectivity, and peripheral devices.Assisted users with password resets, account access, and permissions, ensuring secure and efficient access to company resources.Collaborated with cross-functional teams to escalate complex technical issues, ensuring prompt and effective resolution for users.

Minneapolis, Mn

Led IT functions, managing desktops, laptops, and software configurations to ensure seamless business operations.Headed the management of social media platforms, generating compelling digital content that connected with the target audience on Facebook, Instagram, and the Google business listing.Implemented and managed an e-commerce website (cadillacjewelry.com) to expand the store's digital presence and drive online and in-person sales.Elevated the customer experience through exceptional service, personally assisting clients in discovering the ideal jewelry pieces that resonated with their preferences and commemorated significant milestones.Traveled nationally with the store owner to major jewelry trade shows, playing a key role in sourcing and acquiring jewelry from wholesalers, enriching store inventory.

Madison, Wisconsin Area

Provided desktop support to student athletes such as troubleshooting printing out documents.Maintained and troubleshooted computer lab printers by filling the paper and fixing any paper jams that occurred.Held the responsibility of opening the academic center on the weekends and set it up by turning on lights, setting up chairs, etc.

Bachelor Of Arts (B.A.), Economics

High School Diploma, General Studies

Activities and Societies: Cross Country, Track & Field, Hockey, Powerlifting