Jacob Rivet Email and Phone Number

• Provide sales team with customer information, like usage stats and entitlements, using Market Intelligence resources and systems• Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes) while managing and updating renewal tracking tool for reporting and guidance to Sales Team (i.e. report on renewal status, workflows)• Prepare (in CRM/ERP system) the quote and contract to trigger invoicing• Be the first point of contact for our customers with… Show more • Provide sales team with customer information, like usage stats and entitlements, using Market Intelligence resources and systems• Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes) while managing and updating renewal tracking tool for reporting and guidance to Sales Team (i.e. report on renewal status, workflows)• Prepare (in CRM/ERP system) the quote and contract to trigger invoicing• Be the first point of contact for our customers with regards to contract execution• Coordinate all customer correspondence and agreements within assigned international region• Proactively communicate with customer, align new contract terms & agreed fees and obtain the customer signed license• Manage customer requests in the assigned international region and provide assistance on daily operations (i.e. engage with customers in order to enhance customer data quality, answer questions connected to contract data, or invoicing data)• Stay in close contact with subscription agents to pursue deals (i.e. to obtain purchase orders, solve order queries, provide journal title lists for invoicing from agent to end customer)• Provide feedback to improve sales and support workflows (in systems) to work more effective and efficient• Have excellent knowledge of (SAP) CRM system and safeguard data quality in CRM• Monitor and improve performance on key indicators• Generate reports and analysis on renewal sales progress for assigned region• Active participation in stakeholder and team meetings aimed at continuous improvement of customer satisfaction• Collaborate and provide organizational support to the Account Managers and Sales Directors Show less

Reporting to the Direction of MCS, the Account Support Representative serves as the primary point of contact for escalations stemming from payor inquiries across the 55 health plans that Integra currently partners with. Provides total customer care for all inbound payor inquiries, such as: facilitating the coordination of care, responding to retrospective complaints or grievances, difficulty identifying an in-network vendor, and escalations that result from a payors experience with Clear –… Show more Reporting to the Direction of MCS, the Account Support Representative serves as the primary point of contact for escalations stemming from payor inquiries across the 55 health plans that Integra currently partners with. Provides total customer care for all inbound payor inquiries, such as: facilitating the coordination of care, responding to retrospective complaints or grievances, difficulty identifying an in-network vendor, and escalations that result from a payors experience with Clear – Integra’s proprietary logistics platform. Also builds relationships and engage with front line payor personnel including nurses, discharge planners, and care navigators. Finally, the specialist will educate payor personnel on Integra’s value proposition and the most efficient means in which they should be interacting with Integra and its respective departments. Show less

Integra Partner's Customer Service Representatives are responsible for monitoring the call queue as well as their designated responsibilities, including in Clear, zPaper and on plan specific documents.Upholds efficiency and quality when taking customer calls and working on projects. Uses problem solving skills and planning abilities to diagnose and solve customer calls from Payors, Providers, and Patients.CSRs ensure all work is in compliance with all legal, regulatory, and… Show more Integra Partner's Customer Service Representatives are responsible for monitoring the call queue as well as their designated responsibilities, including in Clear, zPaper and on plan specific documents.Upholds efficiency and quality when taking customer calls and working on projects. Uses problem solving skills and planning abilities to diagnose and solve customer calls from Payors, Providers, and Patients.CSRs ensure all work is in compliance with all legal, regulatory, and internal Integra policies and procedures, as applicable (including, but not limited to HIPAA compliance) at all times. Show less

The Customer Master Data (CMD) team is responsible for the efficient and effective management of Ecolab’s customer master data and customer hierarchies. The Customer Master Data Specialist handles all internal inbound requests for new accounts or updates to existing accounts in accordance with divisional policies to ensure the accuracy and quality of customer master data. This position also handles the set-up and maintenance of customer accounts for the Ecolab Equipment Care, Pest Elimination… Show more The Customer Master Data (CMD) team is responsible for the efficient and effective management of Ecolab’s customer master data and customer hierarchies. The Customer Master Data Specialist handles all internal inbound requests for new accounts or updates to existing accounts in accordance with divisional policies to ensure the accuracy and quality of customer master data. This position also handles the set-up and maintenance of customer accounts for the Ecolab Equipment Care, Pest Elimination, and maintenance and analysis of Global Data Management cross divisional accounts.Applies knowledge of divisional CMD policies to ensure high data quality of customer master data in Mainframe, AS400, and SAP system environments.Applies appropriate data cleansing tools to review and audit CMD data; researches potential duplicate records; ensures compliance with naming and address standardsUtilizes the Siperian and SAP system environments to manage customer account data for hierarchies, which involves matching and merging data where appropriate, generating documentation related to customer alignment, and researching and analyzing the data to determine appropriate alignment.Utilizes the appropriate application tools and available resources to manage workload and complete assigned duties ensuring commitments are delivered on time.Creates and maintains individual plans/goals that reflect daily, weekly, monthly and yearly objectives. Actively strives to achieve goals/objectives. Show less

Order management tasks including pricing updates, reserving supply, regulating ship dates, and other process tasks to ensure efficient order process.Extensive work with Microsoft Office and Oracle Database system for order management, communication, and customer order processing.Networked and cooperated with other departments to achieve best solution to problemCompiled weekly reports to address open orders and examine order statuses.Addressed and assisted customers with order… Show more Order management tasks including pricing updates, reserving supply, regulating ship dates, and other process tasks to ensure efficient order process.Extensive work with Microsoft Office and Oracle Database system for order management, communication, and customer order processing.Networked and cooperated with other departments to achieve best solution to problemCompiled weekly reports to address open orders and examine order statuses.Addressed and assisted customers with order issues, tracking, and other questions regarding product and orders through email and telephone communication. Show less

Deal with issues and events regarding Student Life in College, including food services, intramurals/clubs, activities, and resident life. VP of Student Life co-heads the Student Concerns Committee and is part of the Student Senate E-Board.

Regulated and maintained stock and supply of product at various stores and was tasked with building and maintaining seasonal, weekly, and ad displays. Coordinated with store employees and Pepsi Sales Reps and managers to ensure maximum stock of product. Provided assistance to customers and collaborated with store employees on displays.

Processed customer compliance requests and maintained compliance reports for the Customer Operations Team.Assisted team with large customer projects and orders, working in the Oracle order processing system.

Helped coordinate Silent Auction and set up for Benefit Dance

Experienced with Microsoft Word, Microsoft Excel, Microsoft Power Point, and PhotoshopAssisted and trained students on basic technology and the university’s network systemCollaborated with IT Staff to set up and maintain technology for campus events and speakersTroubleshooting computer and internet connectivity problems for students and staff