Utilized my extensive knowledge of computers and network support to give customers the best help possible within my department. Helped train new associates with a smooth transition within the fast paced work flow. Flexed morning, night, on floor and backroom inventory responsibilities as needed per schedule.

Utilized open source software (JMeter) and AWS EC2 to simulate over 5 digit amounts of users against prerelease servers solving several critical code efficiency issues that were only present on load. Created and maintained various scripts, test plans, and methodologies for testing computer and mobile software. Trained a small team to bring them up to speed on current technologies and in-house test plans.