A top tier business-to-business credit manager adeptly navigates complex financial landscapes, strategically mitigates credit risks, and fosters mutually beneficial relationships with clients and stakeholders to optimize revenue and ensure fiscal stability.Develop and administer credit and collection programs. Oversee investigation of credit risk in customers and monitor the collection of amounts due to the organization. Design and implement processes to improve cash flow and reduce receivables.ERP system change and implementation. Supporting a pre IPO company from the ground level. Revenue: 2021 $50M, $70M in 2022, projected for $144M in 2025 EEs: 250-300 globally.• Manage a team of Credit & Collections Analysts• Create, execute and achieved metrics driven financial goals.• Establish and maintain relationships with key customers• Setting and maintaining payment expectations with customers.• Escalation Management - through guidance and first hand engagement. • Credit Manager: Approve, reject, or coordinate the approval or rejection of lines of credit• Proactively facilitate the highest standards of customer service.• Work collaboratively with Sales and Financial Leadership to clarify credit terms, programs, etc. • Research and resolve customer disputes and inquiries• Reconcile customer accounts, process statements, and other AR transactions.• Preparation of documentation to accounting department to maintain accurate ledger records• Statistical reporting on a monthly basis in order to track key performance indicators

Top Notch Accounts Receivable, Credit and Collections Consulting Services.

Manages a team responsible for a multi-million dollar customer portfolio for this S&P 500 company.Leads a team responsible for interpreting lease language, auditing billing amounts, research pay histories & communicating with customers on a daily basis in order to collect & reconcile receivable balances within assigned portfolios , including those that are purchase order driven with net terms of sale. Responsible for developing & maintaining strong relationships with customers while aligning team goals with departmental goals. Manage the distribution of customers to the Collections team. Identify strategies for handling past due accounts to give Collections teams the best chance at exceeding quarterly goals. Monitors at risk customers - works with the Credit team to obtain those customers' latest credit information to execute actions to resolve their receivables balances. Lead team responsible for collection and reconciliation of receivables and the daily cash applications process.. This is accomplished by, among other things, interpreting lease language or reviewing POs, auditing billing amounts, researching pay histories and collecting past due balances on leasing or PO-based receivables. Identify problem/risk customer balances and drive to resolution with the support of Credit team by defaulting or taking other appropriate course of action. Mentor team to utilize best practices to collect and resolve receivables balances; work with direct reports regarding career development plans on a regular basis. Audit lease documents to validate billing history, identify necessary billing adjustments and complete paperwork to support changes. Build, maintain, & strengthen internal/external customer relationships by conducting regular calls and visits. Work with the Senior Management and Director of Credit & Collections to analyze aging reports in order to set priorities, identify reduction opportunities, and develop forecast.

• Collection of receivable balances for existing customer base as assigned, driving the balance through to full resolution by placing calls to internal and external customer to determine status of receivables.• Audit lease documents or purchase orders to validate billing, identify necessary billing adjustments and complete paperwork to support changes.• Ability and knowledge to exhaust all avenues to resolve an account before escalating to supervisor.• Administer past due or default notices and work with department management to decide if account should be written off, taken to litigation or sent to collection agency.• Support a high volume of customers by following defined collection strategy for making daily calls to customers and following up on arrangements made for resolution of outstanding balances.• Ability to handle customers that are problematic in paying their outstanding receivables.• May conduct regular account status reviews with department leads and establish relationships with internal departments such as Leasing Operations, Legal, Site Acquisitions, Site Leasing Management, Engineering, Acquisition, Zoning and Permitting (AZP) and Redevelopment to resolve customer disputes in a timely manner.• Maintain aging report with current collection notes to be distributed to field and management• Provide timely and accurate AR reporting for aging balances• Train new Collections Analysts and take a lead role in mentoring other less experienced staff.

Simultaneously managed company’s largest client Media & Entertainment Collection and Sales portfolios. Described by company leadership as an “overachiever”.Manage commercial accounts receivables placements, specializing in national advertising, contractual defaults, large balance, entertainment, and international accounts. Consistently exceed collection recovery goals.Nearly 10 years of working directly with and collecting from large national ad agencies.Top performing Account Manger responsible for net revenues between $375,000 to nearly $500,000.Collection professional with annual individual recoveries exceeding $2.3 million and top grossing collector through most of the tenure. Corporate liaison with many corporate television, cable and entertainment companies. Managed a sales portfolio of 250 media and entertainment clients while still leading the company in collection recoveries consistently.Maintained relationships with national advertising agencies and cable, television and cable sales rep firms.Developed Training Manuals and Programs for both staff and clients in many areas of both media and entertainment. Training, workshops and seminars of media/entertainment clients including but not limited to, the importance of the internal relationships between sales, ad agencies, advertisers, finance, legal and credit. Supervision and monitoring of staff for obtaining performance goals, budget quotas, due-diligence, including routine performance reviews.Travel to customers nationwide, speaking engagements, seminars, consulting, developing new industry sectors and hosting conference exhibitions. Developed international collections program and procedures that increased revenues by 300% percent in first year of use. Perform credit investigations; skip tracing, litigation forwarding preparation, drafting letters, contracts and agreements; interpreting legal documents and financial statements.

Collection Manager for Commercial and Retail Receivables. Managed a Staff of more than 25 Collectors.