Jacob Rodgers Email and Phone Number

▪Drove process transformation for a multi-national business line that would streamline technology & overhaul operational processes while delivering $1M in cost avoidance.▪Aligned 3 functional areas to a prioritized roadmap to carry forward the Source-to-Pay effort that would transform their operating model & technological improvements over the next 5 years.▪Identified risk control gaps, process improvement opportunities, & drove cross-project collaboration while leading a… Show more ▪Drove process transformation for a multi-national business line that would streamline technology & overhaul operational processes while delivering $1M in cost avoidance.▪Aligned 3 functional areas to a prioritized roadmap to carry forward the Source-to-Pay effort that would transform their operating model & technological improvements over the next 5 years.▪Identified risk control gaps, process improvement opportunities, & drove cross-project collaboration while leading a data integrity technical assessment of customer dispute platforms.▪Developed data-driven technology solutions to simplify employee experience when engaging Human Resources, informed by the analysis of 1000s of existing employee cases. Show less

▪Reduced operating costs & improve operational process velocity by partnering with leadership to identify, define, prioritize, and implement process improvement opportunities.▪Drove product development cycle by capturing technical business requirements & developing both current & future-state BPMN process models.▪Improve work instructions & training content through thought-partnership & consultation with internal Change Management agents.▪Ensure continuity of… Show more ▪Reduced operating costs & improve operational process velocity by partnering with leadership to identify, define, prioritize, and implement process improvement opportunities.▪Drove product development cycle by capturing technical business requirements & developing both current & future-state BPMN process models.▪Improve work instructions & training content through thought-partnership & consultation with internal Change Management agents.▪Ensure continuity of operations for $500M+ loan volume by providing production support to diagnose system misbehavior, perform root cause analysis, and partner with vendors to solution defects. Show less

▪Design and implement the organization’s Business Process Management program.▪Reduce aged mortgage loan inventory by 75% through implementation of new SLAs.▪Create current-state process models for the Mortgage & Consumer Lending business channels.▪Partner with Risk and Compliance to drive and implement risk-mitigation initiatives.▪Oversee development of 100s of new procedures to support implementation of retail banking platform.

▪Drive process standardization & transparency via creation of process model libraries for multiple mortgage business channels.2▪Provide process impact consultation on change management initiatives via collaboration with cross-functional product & project teams.▪Designed & engineered value stream workflow automation in multiple Loan Origination Systems.▪Reduce operating costs & improve process velocity by partnering with Business Line leadership to identify… Show more ▪Drive process standardization & transparency via creation of process model libraries for multiple mortgage business channels.2▪Provide process impact consultation on change management initiatives via collaboration with cross-functional product & project teams.▪Designed & engineered value stream workflow automation in multiple Loan Origination Systems.▪Reduce operating costs & improve process velocity by partnering with Business Line leadership to identify, define, prioritize, and implement process improvement opportunities.▪Developed curriculum and facilitated Lean tool training for operational business teams. Show less

Technical writing of operational procedures for Bankruptcy & Foreclosure departments; subject matter expert for internal content management software; coordinator for annual certification of procedure inventory; developed internal processes relating to procedure development; support process & procedure work for formal mortgage projects.

•Performed quality assurance audits on files from liquidation negotiators.•Managed various illogical data reports, and analyzed department processes and proposed solutions to reduce occurrences of illogical data.•Managed a portfolio of escalated liquidation mortgage files.•Developed and implemented a new process for handing deeds in lieu, which was adopted across all of default servicing.

•Managed a portfolio of delinquent loans and negotiated liquidation settlements with borrowers.•Participated in various department process improvement projects, including training other team members on process improvements methods.•Developed and drafted written procedures for liquidations processes.•Performed system testing and analysis for Equator liquidations software.