Jacob Roessler Email & Phone Number

Vero Beach, Florida, United States

Manage and oversee daily operations of beach services, ensuring an exceptional guestexperience at the hotel’s beachfront. Responsible for the setup of beach chairs and otherbeach amenities, personally assisting hotel guests to ensure their comfort and satisfaction.Developed and implemented a comprehensive series of Standard Operating Procedures(SOPs) for beach attendants, standardizing practices and enhancing service consistency.Actively engage with hotel guests to ensure their needs are met, fostering a positive andwelcoming beach environment. Ensure all beach equipment is maintained in excellentcondition, and adhere to all safety and cleanliness standards.

Worcester, Massachusetts, United States

Anticipated customer and store needs by constantly evaluating environmental cues.Assisted in new (and current) team member training by reinforcing successful performanceand respectfully coaching as needed. Executed store operations during shifts includingopening/closing, cash management, ordering accurately for season/promotion, placingimportance on vendor relations for equipment maintenance as well as order delivery,ensuing health/safety standards are met (including COVID-19 check-ins/concerns).

Westborough, Massachusetts, United States

Executed a fresh, full, and food-safe area during store operating hours leveraging stronginventory management and area routines. Assessed market and Starbucks backroom andsales floor areas; walked food and beverage standards to identify priorities and deliversales goals. Partnered with vendors to ensure service agreements are being met and areasare full and maintained. Led team to uphold all Starbucks brand standards and fosteredproductive relationship with Starbucks DM. Enabled team members to stay up-to-date onrelevant trends and products.