Jacob Rousing Email & Phone Number

Copenhagen, Dk

Copenhagen, Capital Region, Denmark

HEAD OF BUSINESS RESILIENCE, BANKING CIRKLEResponsible for the department that prevents and handles business, security and IT related incidents across the companyResponsibilities• Daily sparring with team members and hands-on work• Building strong resilient processes for application delivery. • Stakeholder management• Responsible for Business Continuity Management. • Planning and execution of audits, making sure architehture, systems and processes meet regulatory and customer requirements.• Identify and drive opportunities for process improvement throughout the business.Results• Design and implementation of processes to prevent incidents• Roadmap for implementation of further processes to prevent and handle business, security and IT related incidents across the company. • Build a team from the ground. Auditors, Incident and Change Managers

Denmark

Responsibilities• Head of Business accounts in the Private Sector• leading account teams consisting of a Service Delivery Managers, Operations Managers, Technical Solution Managers and Account Controllers. Located in DK, Poland, Finland.• Daily sparring with team members and hands-on participation in client projects.• Client facing role, with innovative IT solutions incl. Digital transformation and AI.• Accountable for contracts for the largest business customers in Fujitsu Denmark.• Focus on customer relationships.• The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. • Account PnL growth and profitability. • Identify and drive opportunities for new business and account growth. • Control elements of service risks, service costs & improve productivity.Results• Account PnL growth and profitability increase of 15% • Continues increase in Costumer satisfaction.• Cost reduction on both Fujitsu and customer side. • Expanding the team outside Denmark

Global

Head of Unified communication and Meeting Room Technologies and Architecture. Primary technologies such as Cisco WebEx, Cisco Jabber, Microsoft Teams, Event/Townhall, and AV meeting room hardware and software. Responsibilities• Head of Unified communication - Manager for regional service managers. • Global platform owner of Unified Communication (UC). • Head of service line council and architecture Lead. • Responsible for: Ongoing projects, daily operations, support, architecture, analysing business needs, in terms of selecting and developing new systems and tools, for the global organization and general service development, Process development and optimization, organizational change management (OCM) and technical change management, documentation, knowledge transfer and end-user communication and training. Results• Provider selection and transition program for Cisco WebEx and Jabber. - IM federation service introduction. - POC on Cisco WebEx Teams.- Implementing Microsoft Teams.• Upgrading Cisco AV meeting room infrastructure. • On-boarding new Takeda entities to the global e-collaboration services.- Cisco Spark (POC).• Vendor selection/ contract renewal for WebEx services. • Implementing Microsoft Yammer (Office365) collaboration. • New global e-collaboration platform, for Jabber and WebEx (replacing OCS).- Migrating all users in Takeda (30.000 people) to a common platform.- Implementing ServiceNow.• Strategy project for Takeda’s future Unified communication platform including business cases regarding Teams vs. Cisco Unified Communication. • WebEx site upgrade and contract negotiations and ensure the best deal.

Roskilde

Responsebillity: Unified Communications

Copenhagen, Capital Region, Denmark

Operations, architecture and ProjectsResponsibilities• Responsible for unified communications and AV Meeting Room infrastructure• Responsible for SAN, physical and virtual servers.• Infrastructure architect for offices in Copenhagen, Singapore, UK, Netherlands, and Italy. • Maintenance of all backend systems, emergency power, server rooms. Incl 20 offices outside Denmark.Results• Implementing new technologies and systems in collaboration with vendors.• Responsible for architecture and Projects , implementing new technologies and systems, such as IP Telephony, Network replacement, Meeting room infrastructure, virtual infrastructure and storage.

Warehouse employee / IT- Project participant, ResponsibilitiesImplementing new technologies and systems, in collaboration with vendors. Main project was implementing wireless barcode system, to ensure correct handling of pharmaceutical products. I was responsible for testing and education of co-workers. On the side I was studying Computer Science

Description: Reconnaissance (scouting, collecting and gathering information about an enemy's composition and capabilities) UN Mission in the former European country of Yugoslavia

UN Mission in the former European country of Yugoslavia

Location: Slagelse, DenmarkComent: I was drafted.

Computer Scientists / Datamatician

Activities and Societies: Education: Degree in computer Science (Datamatiker), With subjects like: - Management and Cooperation..

Vmware Certified Professional (Vcp)