I recruit top talent for customer service and management roles at our 'Crumbl Cookies' and upcoming 'The Picklr' locations in New England. I manage HR systems and work with our teams to foster a vibrant, diverse culture to ensure excellent customer service.

Oversaw operations for three Gyro Spot locations in Manchester, Stoneham and Salem MA. Worked directly under ownership to ensure that all three locations remained profitable, maintained a loyal customer base and adhered to company, state and federal health standards.Key Responsibilities:- Review labor and COGs percentage on a daily basis. Identify opportunities for improvement.- Curate job postings on Indeed, review candidates and schedule interviews.- Hire and train for all positions, including management.- Fulfill administrative duties such as keeping an organized filing system, scheduling mandatorymaintenance services and planning team meetings.- Create all written systems from scratch - including recipes and food-safety procedures, attendance policy and opening/closing checklists.- Create content/advertising for social media. Track and resolve negative customer experiences across all platforms - Facebook, Instagram and Google.

Initially Hired by BRI to manage FOH operations for Markey's Lobster Pool in Seabrook and povide management and administrative support to another BRI property, The Horseshoe Grille.Key Responsibilities:- Perform duties necessary to the operation of a full-service restaurant and bar, including liquor and wine ordering- Input and organize data pertaining to food cost, vendor information and labor percentage.Technology & Design Skills:- Install 'TOAST' Point-of-Sale software and beckme proficient in using and troubleshooting the software.- Design electronic food and drink menu boards using 'RAYDIANT' brand POS-integrated software that meets the needs of the restaurant in both aesthetic and function

Led the Portland Taco Bell location to unprecedented growth in sales, customer satisfaction andemployee retention. Our establishment ranked as the 7th highest performing store in New England for Q1 2021.Key Responsibilities:- Advocate for my employees and stay abreast of their progress and goals.- Create thoughtful and successful schedules that meet the needs of the store.- Product management & ordering that meet the needs of the store.- Identify and implement creative solutions to complex problems.- Make customer service the top priority by role-modeling courteous service each and every day.

Handled day-to-day operations as the AGM of the highest-performing Panera Bread location in Maine.Key Responsibilities & Achievements:- Create and maintain an efficient work environment.- Oversee daily open and close procedures. - Make decisive hiring decisions. - Train all new hires and identify high-potential employees. - Passed two consecutive EcoSure Food Safety audits- Formerly recognized for my contribution to the cultural values of the company.

Utilized customer service, multi-tasking and employee management skills to create a fun and safe work environment while providing quick and accurate service to each and every guest.Key Responsibilities:- Manage employees in a high volume, highly active environment.- Quick-service style food production and hourly quality inspections.- Customer deescalation and conflict resolution.