Created schedules for employees, ensuring schedules were delivered in a timely manner and matched the needs of employees.Communicated with multiple vendors, ensuring goods and services were delivered and rendered to the cafe. Collaborated with upper management to develop and launch new drink products. Engaged in community relations, collaborating with members of the community to schedule events for community growth and outreach. Practiced proper inventory management, ensuring goods and supplies were well-stocked for guests and employees. Trained baristas in shop policies, procedures and drink creation.

Created weekly and monthly reports on the status of the shop, detailing the quality of service provided by the shop and communicating the needs of baristas to upper management.Carried out orders for the shop, ensuring coffees and dry goods were well-stocked.Ensured coffee quality standards were being maintained across all baristas in the shop.Facilitated good relations between guests of the shop and the baristas of the shop.

Crafted various espresso-based drinks and skilled in the creation of latte art. Captured photos used in business promotion and social media posts. Maintained the overall wellbeing of the shop, keeping inventory stocked and deep cleaning various equipment.

Monitored sales and cashflow into the business during closing, properly handling money for deposits and cash register distribution. Handled regular deliveries into the business, signing for and checking for the accuracy of each shipment. Ensured proper opening and closing of the business throughout the week, appropriately delegating work between staff to maximize efficiency in the workplace.

Facilitated the growth of the community of 200+ students in the residence hall through active and passive programming based on the goals of the department of Campus Living & Learning. Upheld the policies put in place by Campus Living & Learning, ensuring the safety of residents and the integrity of the residence hall.Performed administrative tasks such as writing reports and attending staff meetings to maintain the efficiency of the residence hall.