I’ve recently taken on a temporary role, dual to my existing role as Lead for APAC Multicurrency Accounts, Wearing an additional hat as Executive for Business Development, I will be focusing on Airline Merchant Relationships. This additional responsibility will be a temporary assignment and will allow me to contribute to key initiatives while still maintaining my primary responsibilities.

Promotion to Lead role managing Amex’s multi-currency merchant portfolios including leading global airlines, lodging, OTAs and ecommerce/payments space.In addition to existing core tasks, I have taken on additional adhoc initiatives;1. Successfully trained two new hires for the team. Both individuals are trending well and excel in their performance across all metrics.2. Provide ongoing support to various stakeholders with any requests concerning operations and servicing.3. Lead external trainings for clients with online account navigation and optimization.4. Lead and oversee process improvements initiatives. 5. Support clients with special handling cases.

The Multi-Currency team services merchants who are looking to expand their business overseas, providing them the online exposure to over 127 different currencies globally.In this role, I will be working with all functions of overseeing high net worth and global merchant accounts including but not limited to, set-ups, maintenance, payments and reconciliation, disputes and chargebacks - making this essentially a 360 degrees servicing role.My day to day responsibilities includes, but not limited to:- Responding to merchant inquiries via email and phone- Perform account investigation and formulate solutions- Complying to standing market regulatory requirements which includes KYC for new account setupsOn top of Amex’s Customer First resolution, I will also be building and leveraging relationships with internal and external stakeholders, particularly for complex or tailored enquiries.

The Women’s Interest Network (WIN) is a colleague engagement network that advocates women empowerment, inclusion and diversity through various initiatives and leadership programs.

Successfully promoted to Senior role for consistent performance executing and managing portfolios;Bankruptcy and Deceased (UK and Canada)Merchant Charge-backs (Global)Credit Bureau Management (UK)

The Global Collections team is within the Global Credit Administration (GCA) business function. GCA is responsible for the end-to-end management of our credit, collections and fraud operations around the world. Global Collections oversees the management of first and third-party collections agencies, as well as various specialty partners.Summary of Key Responsibilities, but not limited to:- Provides accurate and timely response to Internal Amex inquiries- Process manual work lists according to operating guidelines, process settled in Full, Bankrupt, Deceased accounts- Respond to all incoming correspondences as outlined in the operating guidelines- Update financial adjustments within designated time-frames to the correct ledgers- Investigate and action card member/merchant disputes/charge backs- Archive incoming and out-going correspondence documents as required- Achieve an accuracy score of 90% or greater through the Quality Assurance assessment process monthly- Action other collections related tasks and projects and when required

As a Premium Customer Care Professional, I serve as the face and voice of the American Express brand via Consumer Engagement Network - Singapore. I took the opportunity to make a meaningful difference in the lives of customers. Our unique servicing philosophy, Relationship Care puts my passion to serve – and my personality – at the center of every customer interaction, creating an opportunity to deliver value to my customers while deepening relationships with the company.At American Express, I strive to deliver extraordinary care by promptly and accurately responding to customer inquiries - strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.I have been responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.Summary of Key Responsibilities-Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.-Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.-Grow and nurture customer relationships on every interaction that results in measurable Customer value-Document necessary account information and offer custom solutions that benefit the customer-Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.Summary of Key Responsibilities-Responsibilities and essential job functions include but are not limited to the following:Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.-Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.-Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.-Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.-Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.-Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Maintains a clean and organized workspace so that partners can locate resources and product as needed. -Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.-Recognizes and reinforces individual and team accomplishments by using existing organizational methods.