• Input all incoming reservations to the property and ensured guests with confirmations.• Worked with all third parties involved with the hotel to ensure accuracy and proficiency. • Handled all VIP guests with amenity set ups and luxury experiences. • Ensured all incoming reservations were blocked properly and occupancy was balanced • Collected payments from all reservations and groups. • Worked with multiple associations and companies to secure healthy partner relationships.

• Accomplished advanced knowledge of front desk operations• Blocked rooms for groups and VIPs to ensure guests/events had contracts fulfilled from a front desk standpoint• Supervised front desk agents- helped answer all questions about operations and functions of front office. • Followed up with multiple groups in house to ensure contract fulfillment

• Further Developed front desk operations including check ins, greetings, and guest recovery• Worked in both housekeeping and front desk to further hotel operations knowledge • Mastered the Hyatt Rewards Program