Manage up to 50 employees, overseeing Supervisors, Leads & Front Line Employees. Oversee interviewing, hiring, training, & scheduling. Work with management to track budget targets for labor, expenses, & incentives. Protect the company & the value of guests’ tickets against fraudulent use by educating guests, reducing opportunities for fraud, & training employees to handle cases of fraudulent use. Discipline employees & mediate conflicts using verbal warnings, written documentation, & corrective action notices. Maintain organized fraudulent ticket use reports, including incentive trackers, attitude reports. Using Net Promoter Score data, identify opportunities for growth & improvement, write plans and/or standard operating procedures for said opportunities, & oversee implementation of plans.

Assisted in processing fraudulent use cases by educating guests, overseeing transactions. Lead team meetings to discuss guest feedback, policies, goals, expectations, & opportunities. Managed inventory & daily distribution of equipment for front line staff. Worked outdoors in extreme weather conditions for up to 12 hours/day. Provided an excellent guest experience & performed customer service duties.

Summers 2012 - 2017. Scheduled all group trips. Took deposits. Communicated with local authorities when applicable. Managed watercraft inventory, ordered new watercraft, & oversaw repairs. Transported groups to drop-off points & provided basic safety training. Assisted in general property maintenance.

- Opened the store on weekends & closed the store on weekdays - Managed cash drawers, bank drops, fulfilled gift cards and vouchers, and reconciled any issues at the POS from the day. - Responsible for ordering, receiving, and stocking inventory- Delegated responsibility to ensure that operations were happening in a timely manner in a fast-paced environment - Managed an efficient delivery schedule that required food to be delivered within 20 minutes of order- Scheduled employees and documented employee infractions - Greeted each guest and resolved any issues in a friendly manner.