Cultivated long-term security strategies for key clients, enhancing their overall security posture.Deployed a comprehensive Okta instance for our largest customer, overseeing policy creation, user group management, application onboarding, and extensive customisation to meet client needs.Developed detailed as-built documentation post-projects, outlining configurations and strategic decisions to ensure client understanding and future reference.Configured the internal Extrahop firewall, optimising performance to better support business operations.Collaborated with overseas SOC teams to strengthen client relationships and enhance service delivery.Engaged with vendors to identify suitable partners, expanding service offerings while nurturing existing relationships.Coordinated with internal penetration testing teams to explore avenues for better support and improved security measures.

Consolidated Palo Alto inner and outer firewalls into a single vsys, collaborating extensively with testers and modifying rules..Developed over 500 firewall policies within six months to remove an "allow-any-any" rule in the server farm vsys, significantly enhancing our security posture and providing learning opportunities for other teams on firewall operations.Implemented VPN modifications to facilitate remote work during COVID-19, ensuring a large enough IP pool and seamless connectivity for staff.Migrated to Netskope, leading the deployment of agents across all workstations and creating necessary policies in alignment with team and security requirements.Conducted and was involved in incident response simulations biannually.Participated in audits for NIST 800-53 using Avertro, contributing to compliance and security improvements to uplift our posture.Championed security training modules, becoming a key advocate for enhancing security awareness within the business.

Spent three months at Reece stores to understand the culture and pain points of store staff and trade.Using Mimecast, created over 50 regex content examination policies that effectively filtered out spam, allowing Security and Service Desk teams to focus on other tasks and reducing email-related incidents.Leveraged Algosec's tools and reporting to trim down the Palo Alto firewall rule sets, achieving a 76% reduction and eliminating duplicate and outdated objects.Contributed to the development of phishing campaigns for internal training purposes.Produced executive reports (manually created, not automated I'll admit!) for all internally used security platforms.

Maintained and replaced IT hardware across multiple worksites to ensure optimal performance.Developed and executed processes for efficient hardware rollouts.Created user guides to empower staff in troubleshooting, reducing the need for support calls, and wrote scripts for IT teams, including Service Desk and Telco, to automate labor-intensive tasks.Provided IT support to hospital staff by answering phone calls and resolving technical issues.