Jacob Scholer Email & Phone Number

Omaha, Nebraska, United States

Accountable for program performance, management and development related to hotel services. This will include leading teams that work directly with internal and external partners, driving change and utilizing effective communication techniques to ensure stakeholders are receiving a positive experience.

Omaha, Nebraska, United States

• In this managerial role, I design and strategize program growth under the RHGA family of brands. Key accomplishments include:
• Increased program contribution YOY through organic sales growth
• Spearheaded growth through sales calls, follow ups, and partnerships
• Secured program fee revenue 2021: +$245K above goal
• Delivered strong program participation to 50% of brand portfolio in less than 3 years.
• Consistent program retention rate of 95% or better

Omaha, Nebraska, United States

• Responsible for growth and success of ResAdvantage reservation service.
• Grow participation through cold calls, warm leads,
• Create and manage program documents via intranet
• Responsible for monthly program billing
• Timely response to client feedback
• Delivering a memorable guest experience while driving revenue and market share.

Omaha, Nebraska

• In this role I worked in a team setting and provided support to RHG franchised hotels in a variety of ways with a common goal of increasing revenue, guest satisfaction, and the overall success of RHG and it's brands..
• Corporate franchise support liaison for 80 RHG franchisees
• Coached and developed skills of GM, Director of sales, and other staff as it relates to RHGA systems, SOPs and brand standards.
• Respond to RFPs and offer property level support
• Create and maintain positive relationships by establishing trust
• Support of RHG applications and invoice reporting

Omaha, NE

• Lead and develop sales and customer service agents in a fast pace, multi channel environment
• Drive revenue and positive guest experience through coaching and development
• Recognized as supervisor of the year 2014
• Meets and exceeds expectations around performance standards
• Project management experience: implementation of new phone system, loyalty program
• Effectively able to manage deadlines and prioritize tasks

Omaha, Nebraska, United States

In this role, I was first-line support for RHG sales associates. I worked on a team and had my areas of responsibility, such as reporting and employee incentives. I would also help develop the new hire's skill set.