Jacob Schultz Email & Phone Number

Bloomington, Minnesota, United States

Developed and implemented operational strategies to support program goals and objectivesActively manage program budgets, timelines, and resources to ensure successful program outcomesResponsible for developing and maintaining relationships with program stakeholders, including clients, vendors, and internal teamsMonitor program performance metrics, both internal and client-facing, and implement corrective actions as neededCollaborate with client and internal cross-functional… Show more Developed and implemented operational strategies to support program goals and objectivesActively manage program budgets, timelines, and resources to ensure successful program outcomesResponsible for developing and maintaining relationships with program stakeholders, including clients, vendors, and internal teamsMonitor program performance metrics, both internal and client-facing, and implement corrective actions as neededCollaborate with client and internal cross-functional teams to ensure successful program outcomesEnsure compliance with company policies and procedures, as well as industry standards and regulationsManage a team of program operations professionals distributed across the continental United States, providing coaching and mentoring as neededLead monthly/quarterly internal and client-facing business reviews with stakeholders to discuss performance and enhancement opportunities Show less

• Created and maintained metric/SLA reporting for both client management and Insight management• Helped coordinate efficient utilization of resources including parts inventory, man hours, etc.• Developed and maintained day to day process for Desktop Support Technicians• Acted as a single point of contact for client escalations/issues• Acted as a bridge between technicians and customer counterparts• Worked closely with Program Manager and Supervisor of Services to ensure… Show more • Created and maintained metric/SLA reporting for both client management and Insight management• Helped coordinate efficient utilization of resources including parts inventory, man hours, etc.• Developed and maintained day to day process for Desktop Support Technicians• Acted as a single point of contact for client escalations/issues• Acted as a bridge between technicians and customer counterparts• Worked closely with Program Manager and Supervisor of Services to ensure contractual goals were achieved• Worked independently to resolve project coordination conflicts (including but not limited to response time, repair time, training or any other actual or potential client satisfaction problem)• Coordinated one off projects escalated by client• Participated in after-hours server on call program• Responsible for setting the agenda and overseeing weekly meeting between employer and client management• Supplied data and insight to management vital to the Insight performance review process Show less