Jacob Sears Email & Phone Number

Utica, New York

▬ Responsible for the planning, evaluation, implementation, integration and management of new software, hardware, and networking products for customers in the field▬ Work with sales staff, engineering manager, and customers to fulfill the needs of each project▬ Investigate and diagnose problems found during system integration, test development and test execution▬ Complete purchase orders, sales orders, writing reports▬ Participating in training for a variety of vendors

350 Leland Ave, Utica, Ny 13502

▬ Advises customers by providing information on products▬ Helps customers make selections by building customer confidence; offering suggestions and opinions▬ Documents sales by creating or updating customer profile records▬ Processes payments by totaling purchases; processes checks, cash, and store or other credit cards▬ Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest▬ Contributes to team effort by accomplishing related tasks as needed (cleaning, rearranging products)▬ Ensures no product leaves CCNY without proper documentation from administration▬ Learn and follow the administrative paper flow processes within CCNY from point of origin to point of departure of product▬ Performs other duties as needed to get the job done or as assigned by management

198 College Hill Rd, Clinton, Ny 13323

▬ Provide a broad range of technical support for technology used to teach and learn foreign languages▬ Maintain hardware and software in a multilingual and multimedia instructional and learning environment▬ Supervise student workers

▬ Received a basic understanding of how government contracts work▬ Maintained office technical operations by ensuring constant network availability▬ Responsible for maintaining systems within the facility▬ Responsible for maintaining video teleconferencing units within the facility ▬ Interface with Air Force Research Lab employees to help create a productive research environment▬ Assisted in planning, evaluation, implementation, integration and management of new software, hardware, and networking products within the facility and the Air Force Research Labs facility▬ Provided necessary IT services and equipment to the Air Force Research Lab▬ Managed and trained a team of interns to help teach school age children different engineering and technical lessons.▬ Assisted in the development of a STEM curriculum for school aged children▬ Oversaw several week long day camps where children were taught different STEM oriented lessons

▬ Assisted the lead engineer in projects that were taking place▬ Responsible for researching topics given by the engineering and developing a weekly report on my findings▬ Provided support to the Information Assurance internship program that was developed by Dr. Kamal Jabbour by either completing tasks that people needed done in the office or aided in the preparation of media that was to be presented▬ Aided in the development of informational documents to help train interns in different subject matter including the basics of Linux and networking protocols

Did research for my mentor, Sarah Muccio and provided her with weekly tech reports on the research.

Currently Earning A Bs, Network And Computer Security

Engineering Science