Jacob Self Email and Phone Number

• Proactively managed 23 projects totaling more than $18 million through various phases of the project lifecycle, from initial project takeoverafter the bid is awarded to the customer handoff once the installation has passed inspection• Directed projects in accordance with the goal to achieve profit targets, fulfill contractual obligations, and meet customers’ expectations• Closely examined costs on each project and adjusted forecasting accordingly to ensure project performance is accurately depicted• Ensured that materials were ordered in a timely manner to meet project schedule requirements and continually monitored for lead time changes• Negotiated contract language and schedule of values with customers, issued and tracked change orders, and assisted with billing escalations• Maintained organized project documentation and clearly corresponded with customers, with an emphasis on building those client relationships

• Manage home upgrades for residential projects• Supervise a team of 10+ individuals• Accountable for all projects in purview from start to completion• Schedule and coordinate upgrade work with customers, utilities, and inspectors.• Provide accurate, efficient, and timely documentation of all projects• Review all completed upgrades and ensure they are all completed according to the scope of work and quality standards set with our internal crew and third-party contractors• Manage financial records including requests, negotiations, approvals, deposits, documentation, final payment, and close out of all accounts• Ensure the financial records are accurate for sales commissions, customer payments, and third party contractor invoices totaling $8+ million annually• Establish a strong working relationship with internal field crews, third party contractors, and local branch operations teams• Communicate and act on behalf of the Home Upgrades organization by managing escalated situations with internal and external customers• Work with Sunrun branch teams to achieve timeline expectations, project realization, and quality assurance• Act as a direct support for our sales team to close deals by providing financial and construction solutions, while ensuring a positive customer experience• Manage and validate time cards weekly• Report on the overall health of my region weekly to ensure all key performance indicators and goals are being met and exceeded• Provide projections based on weekly upgrade completions to ensure my area is meeting the weekly, monthly and quarterly goals set

• Review scope of work, price and generate work requests for certified partners• Review completed work requests for accuracy and complete internal workflows• Support partner network by training partners on processes and procedures, and maintaining strong communication channels• Track & report on partner pipelines & proactively work to identifyissues, determine root causes and work cross functionally to create resolutions• Identify issues and improvement opportunities, communicate to and assist with resolution in a professional manner• provide support and guidance to team to resolve identified issues• Support onboarding of new team members, and act as initial escalation path

• Manage projects from scheduling through building permit signoff• Manage construction schedule to fill it for maximum utilization• Effectively communicate to Branch staff and stakeholders through Sunrun’s scheduling tools• Ensure project management tools such as Workflow Management stay accurate and up to date• Coordinate and schedule other trades, and utility as needed, in conjunction with the solar installation• Maintain a basic understanding of utility, permitting & other external lead times• Customer Communication• Provide exceptional customer service through setting proper expectations and reinforcement at every touch point of the installation project• Log each milestone update and note in workflowmanagement system• Coordinate customer payments with members of my team• Discuss customer feedback, ensure open issues are addressed on every project and solicit NPS feedback for both installation and New Customer surveys

• Managed 10 properties from purchase to listing• Completed projects within a predetermined budget and time frame• Assessed and appraised properties prior to purchase • Used various MLS to locate comparable homes• Purchased properties at live foreclosure auctions• Handled relocation process for occupied properties• Developed a scope of work for each property• Made design choices for each property• Created a network of local contractors • Solicited bids and hired contractors to perform renovations• Managed contractors for multiple properties simultaneously• Prepared each property for listing• Worked with potential buyers on escrow lists• Responsible for accounts payable and monthly expense reports

• Shipped Inter-Library Loan books to libraries around the world• Delivered library books to faculty across campus• Received promotion within first 4 months of employment

• Maintained excellent customer service in a fast-paced environment, which also required strategic multitasking and achieving strict requirements