❖ Complete quarterly engagement check-ins with administrators to give updates on how teams are using the features of Hudl.❖ Perform health checks on accounts to ensure product usage was at a healthy level.❖ Engages directly with coaches and athletes to ensure they are fully utilizing all features of the product offerings to ensure maximum results as well as customer renewal and upgrades.❖ Provide yearly review of account and discuss updates of service plans.❖ Coordinate hardware shipments and installations with school custodial and IT staff.❖ Develop and maintain effective working relationships with administrators and coaches.❖ Train end-users to use Hudl's variety of software offerings.❖ Maintain thorough documentation of each interaction with schools.

- Implement Paradox’s Olivia software for clients ranging from 50-10,000+ employees- Support the software via phone, Zoom meetings, and emails post-implementation- Work with strategic partners to facilitate software integrations, support mutual clients, and expand existing partnerships- Drive contract renewals and expansions during the client life-cycle

• Delivered outstanding customer service by answering phone calls, emails and chats from Hudl's users.• Helped solve technical problems and billing inquiries• Led on-site and online training sessions for high value clients

• Organized 30+ high school varsity level boys and girls for training sessions and games• Assessed talent, skills, and abilities of players both on and off the field• Taught technical skills, tactical ideas, and great sportsmanship during games and training sessions• Worked with a group of assistant coaches and administrators to organize uniforms, transportation, and field maintenance for the team• Knowledge of first aid, including AHA certification

• Accurately and efficiently entered patient billing detail into practice management software• Processed Accounts Receivable payments from contracted agencies and applied payments accurately to client accounts in agency’s practice management software• Filed, maintained, and destroyed clinical mental health records and other confidential client records according to requirements of federal, state, and local contracted agencies• Knowledge of patient confidentiality and HIPAA