Jacob Sharir Email & Phone Number

Sunnyvale, Ca, Us

San Jose, California, United States

As a Regional Director in Broadcom’s Agile Operations Division, I oversee the health and drive the adoption of our enterprise software for top-tier clients. My role involves prioritizing investments and managing risks to enhance software adoption and success. I collaborate closely with Solution Engineering, domain specialists, strategists, account teams, and product managers to align efforts and achieve strategic goals. Leading a team of seasoned senior engineers, I am dedicated to fostering their professional and personal growth while ensuring impactful results.

San Jose, California, United States

In my hybrid role of a manager and technical focal point, I supervise and direct a full technical experts team with regular full time employees as well as contractors. I am also acting as a Domain expert for Performance Testing and collaborating with our Product Management team to groom and design the features in our short and long-term roadmap.I lead Initiatives to increase the quality and stability of our Product such as designing and implementing performance tests to tests our product. My role also includes customer engagement with our focus customers to help, guide, and ensure their adoption of our tool.

Santa Clara, California

I'm responsible for the successful onboarding, management and overall post-sales relationships of key CA Technologies Enterprise accounts. Leading a global team of engineers, focus on delivering outstanding service, and work closely with CA’s Customer Success, Sales, and technical support teams. Ensure the delivery of high-quality products and services while fostering close, collaborative relationships with strategic/enterprise accounts. Also, Managing the work of two Professional Services Team leaders.

Tel Aviv Area, Israel

- Defining and interpreting organizational policies, procedures, and goals - Managing professional services operations including meeting with department heads, managers, and vendors for collaboration, supervision and issue management- Directing daily operations of the department, prioritizing activities, developing standards and setting deadline- Providing guidance and expert advice to specialists and customer representative- Conducting meetings for the purpose of assessments of customer’s needs in order to find the appropriate solution- Orchestrating a global team based in N. America, Europe and India

- Automating business processes to support enterprise customers efficiently- Building the Support system infrastructure from scratch- Setting business rules and SLA criteria- Building a publically facing Knowledge Base to document the entire solution - Managing globally distributed Support team members

Bachelor’S Degree, Management Of Information Systems

Computer Science