⬧ Serve as a knowledgeable ambassador for Bongo Java, providing expert guidance on roasting company products and services to expand retail clientele base.⬧ Drive wholesale account growth through strategic outreach and personalized communications, fostering strong relationships with diverse departments to enhance product and service offerings.⬧ Lead barista education programs across Bongo properties and wholesale partners, enhancing product knowledge and service quality to drive customer satisfaction.

⬧ Versatile, eclectic leadership role involving supervisory and operational support for three locations ⬧ Partnered with store leaders to craft and execute tailored goals, fostering a cohesive approach to operations management across multiple locations.⬧ Orchestrated operational support initiatives resulting in measurable improvements in customer engagement, service efficiency, and event management across all locations.

⬧ Operating as an extension of the Vanderbilt Food Services program within the Bongo Java brand, served exclusively vegetarian and vegan meals to a diverse cast of staff and students weekly inside the Vanderbilt Hillel.⬧ Streamlined cafe operations, optimizing resource allocation and improving service efficiency to meet high-volume demand during peak hours.⬧ Mentored and trained staff on vegetarian cuisine preparation, food safety protocols, and customer service excellence, fostering team growth.

⬧ Led comprehensive staff training on hospitality best practices, coffee extraction techniques, and food presentation standards, elevating team performance.⬧ Implemented new drink building methodologies, resulting in improved consistency and customer satisfaction across diverse beverage offerings.⬧ Pioneered staff development initiatives, identifying individual strengths and areas for growth to cultivate a high-performing, passionate team.

⬧ Optimized compost retrieval routes, enhancing efficiency and client satisfaction while maintaining precise data records for Nashville-area customers.⬧ Assisted in maintenance and upkeep of service vehicle fleet.⬧ Educated clients on proper compost preparation, fostering a culture of environmental responsibility and enhancing the quality of collected materials.

⬧ Managed comprehensive guest experiences, demonstrating in-depth menu knowledge and ensuring compliance with health board standards.⬧ Optimized dining experiences through personalized service, adapting to diverse dietary needs and maintaining impeccable sanitation practices.⬧ Coordinated seamlessly with kitchen and bar staff to deliver exceptional service, enhancing overall guest satisfaction and repeat business.⬧ Introduced creative upselling techniques, boosting average check size while maintaining high customer satisfaction ratings.

⬧ Drove significant sales growth by 30% and cost reduction by 12%, while establishing key corporate client relationships and managing diverse inventory operations.⬧ Conducted all ordering and pricing, including beer, food, coffee, and non-alcoholic specialty beverages.

⬧ Originally starting as a part-time server, grew into a position where I managed diverse responsibilities including extensive product knowledge, cost analysis, and facility maintenance. Demonstrated versatility in handling both strategic and hands-on operational tasks.⬧ Fostered a cohesive team environment through effective hiring, training, and onboarding practices. Ensured seamless coordination between on-site and off-site business operations.⬧ Optimized labor scheduling and cost analysis, driving operational efficiency. Conducted thorough P&L evaluations to inform strategic decision-making and resource allocation.

Preparing daily work orders for the day for scheduled service appointments, greeting customers as they arrive at the dealership, keeping accurate and detailed documentation for customers current and future repairs, answering incoming calls, answering any customer questions on repairs and problem solving, setting up new appointments, communicating with certified and master technicians in the shop area on repair and maintenance recommendations.