Inspire Brands contracted me to continue working with their point of sale automation.

As a Sales Engineer at an open-source security software company, I played a major role in driving successful product adoption and customer satisfaction. Leveraging my technical expertise and strong communication skills, I conducted live product demonstrations, answered technical inquiries, and executed proof of concepts to showcase the capabilities and value of our security solutions.Key Responsibilities: Conducted live product demonstrations to prospective clients, effectively highlighting the features, benefits, and unique selling points of our open-source security software. Addressed technical inquiries from customers, providing in-depth knowledge and guidance to ensure their understanding of our products' functionality and integration capabilities. Collaborated with the sales team to understand customer requirements and tailor product presentations to align with specific needs and use cases. Executed proof of concepts (POCs) to demonstrate the effectiveness and efficiency of our security solutions in real-world scenarios, helping to build trust and confidence with potential clients. Participated in panel discussions at industry events and conferences, contributing expertise on open-source security practices, trends, and solutions. Managed conference booths, engaging with attendees, and showcasing our open-source security software to generate leads and drive customer interest. Assisted with new employee onboarding, sharing technical knowledge, best practices, and product insights to enable their seamless integration into the sales team.Throughout my tenure as a Sales Engineer, I consistently delivered persuasive product demonstrations and technical support, contributing to increased customer engagement, sales conversions, and overall business growth. I thrived in collaborative environments, working closely with cross-functional teams to ensure customer satisfaction and achieve organizational objectives.

As a QA Automation Engineer specialized in food service POS applications, I played a critical role in ensuring the quality and reliability of software solutions. Leveraging my expertise in automated testing and tools such as Eggplant Functional and DAI (Digital Automation Intelligence), I developed and executed comprehensive test scripts, enabling efficient and effective testing processes.Key Responsibilities: Utilized Eggplant Functional and DAI to automate testing for food service POS applications, ensuring accuracy, reliability, and adherence to functional requirements. Developed and maintained a vast library of over 600 test scripts in Eggplant Functional, covering various functionalities and scenarios to thoroughly validate the application's performance. Designed and implemented DAI models, leading the automation of complex test scenarios and increasing testing efficiency and coverage. Implemented over 114 states with 633 actions in DAI, creating a robust automation framework that facilitated the automation of 457 test cases. Collaborated closely with the development team, product owners, and stakeholders to understand requirements and design test strategies aligned with business goals. Conducted test case reviews, identified defects, and collaborated with cross-functional teams to ensure timely resolution. Worked in an Agile environment, actively participating in sprint planning, daily stand-ups, and retrospectives, and continuously contributing to process improvements.Throughout my tenure as a QA Automation Engineer, I consistently demonstrated my ability to design and execute effective automated tests, contributing to enhanced software quality and shortened release cycles. My attention to detail, analytical mindset, and strong problem-solving skills enabled me to identify and resolve issues efficiently.

I am a skilled Software Development Engineer with expertise in test automation, full stack development, and RESTful service development. With a strong background in Java, Angular, and SQL, I have successfully contributed to projects and delivered high-quality software solutions.Contracted out to Cognizant at Inspire since September 14, 2020, I have been actively involved in the Bug Bounty project, a web-based bug tracking tool. In this role, I took ownership of developing the Angular front end and Java back end components, as well as RESTful services and SQL queries to retrieve information from the database hosted on Amazon's RDS.Key Skills and Experience: Test automation Full stack development RESTful service development Java Angular SQLDuring my involvement in the Bug Bounty project, I collaborated closely with cross-functional teams to understand requirements, design scalable architectures, and implement robust solutions. I utilized my expertise in Angular to develop an intuitive and user-friendly front-end interface, while leveraging Java and RESTful services to build a reliable and efficient back-end infrastructure. Additionally, I utilized SQL queries to retrieve and manipulate data from the Amazon RDS database.Throughout my career, I have consistently demonstrated my ability to deliver high-quality code, adhere to best practices, and meet project deadlines. I am a quick learner, adaptable to new technologies and frameworks, and thrive in collaborative environments.

As a Game Developer in my own sole proprietorship, I have successfully designed, developed, and launched captivating video games while integrating advanced artificial intelligence (AI) features. With a diverse skill set encompassing programming, 3D asset creation, and prototyping, I am passionate about creating immersive and engaging gaming experiences.Key Responsibilities: Developed and launched the video game "OverRun" using C#, incorporating advanced AI systems to enhance gameplay and challenge players. This includes implementing sophisticated state based AI for intelligent enemy behaviors, such as echolocation zombies that dynamically sense and pursue players. Created a comprehensive set of digital maps and tokens for tabletop RPGs, providing game masters and players with high-quality assets to enhance their gaming experiences. Started and managed the company, overseeing all aspects of game development, including project planning, resource allocation, and marketing strategies. Utilized Unity to create and optimize 3D assets, including characters, environments, and props, ensuring seamless integration into the game world. Developed prototypes using Unreal, C++, Python, and Game Maker, exploring different game mechanics, art styles, and platforms to refine concepts and validate ideas. Conducted playtesting and gathered user feedback to iterate and improve game mechanics, levels, and overall player experience. Stayed up to date with industry trends, emerging technologies, and AI advancements, continuously expanding my knowledge and skills to deliver innovative and high-quality games.Throughout my career as a Game Developer, I have demonstrated my ability to combine cutting-edge technologies with creative ideas, resulting in engaging and memorable gaming experiences. The integration of advanced AI features, such as echolocation zombies in "OverRun," showcases my expertise in creating immersive and challenging gameplay environments.

Handle Customer issues with games on PS4, Xbox, PC, and Switch

As an Assistant Manager at Philmont Scout Ranch, I played a pivotal role in leading the sales floor and ensuring the smooth day-to-day operations of the store. With a strong focus on customer service, team management, and training, I contributed to the overall success of the organization.Key Responsibilities: Led the sales floor and supervised daily operations, ensuring an exceptional customer experience and maximizing sales opportunities. Opened and closed the store, ensuring proper setup, security, and cash handling procedures. Conducted standing meetings at the start of each shift, delegating tasks and responsibilities to team members to ensure efficient shift transitions and smooth operations. Handled returns, exchanges, and customer inquiries, ensuring timely and satisfactory resolution. Operated the cash register, processed transactions accurately, and maintained an organized cash management system. Assisted in training new employees for the summer season, providing guidance on store policies, procedures, and customer service standards. Collaborated with the management team to develop and implement strategies to drive sales, enhance customer satisfaction, and optimize operational efficiency. Monitored inventory levels, restocked merchandise, and ensured proper product placement and visual merchandising.Throughout my tenure as an Assistant Manager, I demonstrated strong leadership skills, effective communication, and a commitment to delivering exceptional customer service. I fostered a positive and collaborative work environment, motivating team members to achieve their best performance and exceed customer expectations.

Ran a register, restocked the sales floor, fitted customers with shoes and high adventure backpacks, during the summer seasons.