Jacob Shulman Email & Phone Number

Philadelphia, Pa, Us

-Focused on processing payments to ensure that customers receive timely transactions. This was done by reviewing the accounts and any correspondence with the customer to make sure that there were no violations or concerns.-Worked with many different software and programs, including three different back-office databases, Zendesk, GeoComply, ShuftiPro, and many more.

- A mix between the Player Experience role and my later Payments Analyst role,in this role I often acted as a liaison between the two departments, helping to solve escalated issues from the customers.- Used my experience and knowledge of the systems and protocols to analyze the risk factors as well as responsible gaming concerns when dealing with customers directly, as well as when evaluating their accounts.

-Communicated directly with players and guests via live chat, email and phone to ensure a seamless customer experience and provide comprehensive information on the product offerings, as well work with them to resolve any issues or provide any clarity regarding questions they may have.-Took part in over a dozen state launches. These events usually caused a spike in the amount of new players and issues that would chat in and we would have to work with them to solve their problems, oftentimes… Show more -Communicated directly with players and guests via live chat, email and phone to ensure a seamless customer experience and provide comprehensive information on the product offerings, as well work with them to resolve any issues or provide any clarity regarding questions they may have.-Took part in over a dozen state launches. These events usually caused a spike in the amount of new players and issues that would chat in and we would have to work with them to solve their problems, oftentimes juggling upwards of 5 contacts for an entire day.-a fast paced, constantly changing environment, in which the software was also constantly changing. It required quick adaptation to evolving situations and the ability to think on my feet and learn in the line of fire how these systems worked. Show less

Greater Philadelphia Area

Responsible for day-to-day operations in the Box Office, involving ticket sales, payment processing, and order management. On Gameday, selling tickets and working will call. Received training in Paciolan ticketing software. Also gained experience in gameday operations, fan services, and sales.

Kunkletown, Pennsylvania

Planned, coordinated and executed activities while guiding camper in personal growth and daily living skills.Assisted in direction and supervision of campers in their living area and during activities while championing program initiatives and camp mission.Provided leadership to campers in all areas and acted as a role model in all areas of camp activities, including cleanliness, punctuality, attitude and sportsmanship in alignment with the Jewish values practiced at camp.

Doylestown, Pennsylvania

Served customers in a timely and accurate manner Required strong communication between workers in terms of orders, constructive criticism, and keeping the restaurant presentable and impressiveWorked with others of differing ages and ethnicities toward a common goal

Bachelor Of Science In Sports And Recreation Management, Sports And Recreation Management

Education record

Activities and Societies: Studied Abroad here for Spring 2020 Semester