Jacob Slade Email & Phone Number

West London

West London

West London

West London

Twickenham, United Kingdom

Following Rugby World Cup 2015, “The Pack” volunteer program presented the RFU with a great opportunity to grow the number of volunteers involved in rugby at all levels. My role was to ensure the 10% recruitment target was achieved. This was successfully achieved in May 2016.Key responsibilities: • Communication regarding the Pack to Family project including regular updates to former Pack members, Constituent Bodies, Area managers and direct managers on the progress of the project. First point of contact for all stakeholders• Creating an effective and efficient working relationship with departments across the business to ensure all opportunities are optimized• Creating and delivering the first Spectator Services team at Twickenham Stadium on match days. Developed this initiative to assist other departments to utilize the skills and experience of the volunteer workforce and recruit their own teams to ensure the smooth operation of a match day across the board• Coordinating the planning and operation of the World Rugby U20’s Championship in Manchester. Managing the 100 strong volunteer workforce throughout the tournament• Proactively assist professional rugby clubs with recruitment opportunities via the Pack

Twickenham, United Kingdom

I manage a team of workforce volunteers to ensure the welfare to all workforce across Villa Park and Leicester City Stadium. The Welfare of Volunteers and Paid member of staff is paramount to delivering Rugby World Cup 2015. Key Responsibilities: • Creation and delivery of venue specific training in Birmingham. 8 sessions lasting 3 hours involving 60 volunteers• Build on relationships created with functional areas to ensure smooth daily running throughout the tournament • Delivering regular updates to all venue operational teams• Responsible for 400 volunteers at Villa Park and Leicester City respectively• Daily reporting to the Main Control Centre throughout operational times

Webb Ellis House

Rugby World Cup 2015 will be hosted by a volunteer workforce of approximately 6000 volunteers who will take on a number of roles; including way-finding, Anti-Doping Chaperone, Communications and Marketing. I am part of the Workforce Hub that manages a high volume process associated with the Volunteer Recruitment Programme. Being the first port of call for all volunteer queries and issues this role requiring a high level of multi-tasking, organisation and trouble shooting skills. Key responsibilities: • Manage and resolve all volunteer queries at every stage of the recruitment process via telephone and email• Be a super user of the Tournament Management System (TMS) and Volunteer Portal which is the tool that volunteers will use to apply.• Support the day to day high volume operations of the volunteer recruitment process including:- Sifting and shortlisting of applicants- Bulk Inviting candidates to selection events, training, uniform and accreditation sessions- Supporting with the scheduling and rostering of candidates - Liaising with Functional Areas, backfilling positions as required• Assist in all aspects of the Workforce and Training Team as required.• Manage The Volunteer Workforce Team in 2 venues during tournament time.

Twickenham, England

The Rugby World Cup will be aided by 6,000 volunteers (The Pack) in 2015. I was part of the team that is recruiting for 'The Pack'.Role Responsibilities:- Ensuring the smooth daily operation of various areas throughout the Try Out centre;- Overseeing, advising and guiding on the interview process to applicants and interviewers;- Volunteer supervision and the creation and delivery of volunteer briefings;- Establishing and maintaining effective working relationships with the team, volunteer applicants and volunteer interviewers;- Interviewing candidates and providing a recommendation;- Ensure volunteer interviewers are rewarded and recognised for the work they do for the tournament;- Organise events for the volunteer interviewers outside of the working day;- Management of sensitive documentation including interview and identification documents; and- Ensuring a lively and welcoming atmosphere is delivered throughout the applicants journey to give them an experience they will never forget.

Clark'S Village

Knowledge of the brand, trainers and technical equipment is paramount to delivering customer service of the highest quality throughout the buying process; from the warm welcome when a customer enters the store, to a gait analysis and finally the purchase of the correct trainer for the individual customer’s needs. Not long after being employed I was promoted to the ‘full time’ team because of my ability to interact with customers and the ability to create efficient working relationships with current and new colleagues. This greater responsibility allowed me to contribute more to the efficiency of the day-to-day running of the business. I also developed my creativity by assisting with the visual merchandising of the store.

Webbington

Webbington Hotel and Leisure club. I worked on reception in the Leisure Club and as a gym instructor and personal trainer to clients. I handled personal information about the customers in a sensitive and professional manner as well as keeping a friendly, active and welcoming atmosphere in a location that some people find threatening. I interacted with a broad range of people of all abilities, advising and guiding them through either coaching, writing programmes and providing nutritional advice to achieve their end goals.

Bristol

I worked throughout the summer at Taylor Wimpey as a Mobile Repair Technician within the Customer Care Department. I was a member of a team who repaired any damages in the houses that were recently occupied, often dealing with disgruntled members of the public. They were long days and we were under a lot of pressure to complete the tasks and make sure the customers were happy with the service provided.

Fdsc Sport (Health And Fitness)

Education record