Jacob Smith Email & Phone Number

Fredericton, New Brunswick, Canada

- Ensure store sales targets are being met.- Print and analyze Fashion Sales Report and compare to previous year to see where to improve for each department. (Done weekly)- Order Fashion for sales floor.- Recieve Fashion on truck and unload, hang and merchandise onto sales floor.- Markdown old Merchandise accordingly.- Lead an extraordinary Fashion Team and delegate tasks to keep up with company and customer demands.- Clean and Recover all Fashion areas and return any… Show more - Ensure store sales targets are being met.- Print and analyze Fashion Sales Report and compare to previous year to see where to improve for each department. (Done weekly)- Order Fashion for sales floor.- Recieve Fashion on truck and unload, hang and merchandise onto sales floor.- Markdown old Merchandise accordingly.- Lead an extraordinary Fashion Team and delegate tasks to keep up with company and customer demands.- Clean and Recover all Fashion areas and return any fashion to home locations. - Handling customer inquiries and assist customers in finding the right item for them.- Create and foster a positive, fun and healthy work environment.- Make on the spot Merchandise decisions in fashion.- Opening and Closing the store.- Put up new Ad Events in our current flyer. (Done weekly)- Pick Online Orders.- Prevent Shrink through providing excellent customer service. - Bi-Yearly Store Inventory counts.- Cash responsibilities includes overriding customer returns, making change, doing payouts/buddies when tills have too much cash. Show less

Fredericton, New Brunswick, Canada

- Supervise a team of 6 cashiers ensuring Welcome Rewards and Email capture were being obtained through role-playing practices and one-on-ones. Was able to bring percentage from 18% up to 69% during my short time in this role.- Assist my manager and the Liquidation Team in the closure of our store.- Packing and shipping customer online orders, store transfers and return to vendors.- Lead Receiver (Unload and open pallets of boxed merchandise to be sorted and put on sales… Show more - Supervise a team of 6 cashiers ensuring Welcome Rewards and Email capture were being obtained through role-playing practices and one-on-ones. Was able to bring percentage from 18% up to 69% during my short time in this role.- Assist my manager and the Liquidation Team in the closure of our store.- Packing and shipping customer online orders, store transfers and return to vendors.- Lead Receiver (Unload and open pallets of boxed merchandise to be sorted and put on sales floor).- Managing Daily Inventory Control and Adjustments.- Processing, damaging out, and properly disposing of customer returns.- Assist in the operations of Sales and Merchanding to help drive and acheive sales targets.- Replenishment and Recovery of store merchandise.- Light cleaning duties.- Assist customers in finding desired items whether it be in store or online.- Assist Store Manager, Co-Supervisors and Team Members in various tasks. Show less

Fredericton & Minto, New Brunswick, Canada

- Was able to achieve and maintain 90-100% targets of Sales, Qaurterly Corperate Inspections, Drive Thru Times, Paper/Food/Waste Costs, Employee Training Videos and Daily Operations Checklists through constructive coaching, training and team leadership.- Worked directly under the Franchise Owner and managed operations of all 10 Fredericton and Minto Tim Hortons locations with the Operations Team by travelling to all stores and ensuring standards and procedures are enforced and are… Show more - Was able to achieve and maintain 90-100% targets of Sales, Qaurterly Corperate Inspections, Drive Thru Times, Paper/Food/Waste Costs, Employee Training Videos and Daily Operations Checklists through constructive coaching, training and team leadership.- Worked directly under the Franchise Owner and managed operations of all 10 Fredericton and Minto Tim Hortons locations with the Operations Team by travelling to all stores and ensuring standards and procedures are enforced and are inspection ready at all times by doing unannounced inspections.- Create Action Plans for each location to assist and prepare for quarterly corporate inspections. Create detailed cleaning lists for each location and follow up and assist with cleaning.- Help Managers with various tasks such as schedules and covering shifts, inventory, team member and supervisor training, interviewing new team members and approving and promoting Supervisors, etc.- Drive sales by enforcing upselling and making sure we have product to sell at all locations and keeping Merchandise Showcase stocked and faced. Put up advertising at all locations for weekly promotions.- Do Coaching Discussions/ Disciplinary Actions on Team Members. Reward Team Members with Tim Points when they go above and beyond.- Frequently sent to train Drive Thru teams on how to achieve Drive Thru targets at various locations.- Record and Email End Of Day reports to all locations/Managers including Operations Team which consists of Drive Thru times, Daily Log and Temperature Completion, Training Video Completion, End of night Waste/Throws for the day.- Ensure stores are hitting their targets in various areas (Food and Paper Cost, Labor, Drive Thru Times, GPS Targets, Sale Targets, Inspection Targets, Etc).- Team member, Supervisor and Manager responsibilities such as helping on the floor with customer service when stores are short-staffed as well as floor control. Show less

Fredericton, New Brunswick, Canada

- Held #1 highest standing Drive Thru times in Southern NB/PEI with leadership from my Store Manager for several years.- Count tills before and after shift and assign shift duties for each team member and delegate tasks.- Receive, prepare and serve customers orders. Handle cash. Activate/reload Tim’s Cards. Aim for quick, efficient and friendly service. Upsell combos and promotional items.- Keep working area clean, clear and safe and keep store clean and inspection ready at all… Show more - Held #1 highest standing Drive Thru times in Southern NB/PEI with leadership from my Store Manager for several years.- Count tills before and after shift and assign shift duties for each team member and delegate tasks.- Receive, prepare and serve customers orders. Handle cash. Activate/reload Tim’s Cards. Aim for quick, efficient and friendly service. Upsell combos and promotional items.- Keep working area clean, clear and safe and keep store clean and inspection ready at all times.- Put away truck orders. Keep beverages/nourishment/materials/product stocked, dated and fresh.- Record and enter daily waste and record hourly temps.- Calibrate sugar, cream/milk, coffee, tea and dark roast machines. Show less

Sackville, New Brunswick, Canada

- Responsibilities included Upselling, Customer Service, Cash Handling, Food Safety, Keeping work station cleaned, stocked and replenished.