• Conducting comprehensive technical discovery assessments, advising clients on IT strategy and transformation opportunities in Azure and M365 environments, ensuring that design and architecture align with business needs.• Creating internal statements of work for smooth project handovers to delivery teams, collaborating closely during initial consultancy to ensure clarity on deliverables and timelines. • Driving cross-departmental efforts to standardise presales processes and solution designs, promoting best practices and ensuring efficient project transition to delivery.

• Oversaw the delivery of IT solutions, focusing on engineer utilisation and development to ensure effective allocation of resources and successful transition to support. • Managed a multidisciplinary team of 25, including engineers, project managers, and coordinators, across Modern Workplace, Azure, Networking, On-Premise and Hosted server solutions. • Collaborated with presales teams to assess proposals as needed, ensuring technical feasibility, consideration of project phases, and sufficient resource allocation.

• Appointed to drive forward technical project management initiatives, leveraging automation focus to enhance project delivery. • Served as the lead project manager, focused on Modern Workplace and Azure Virtual Desktop, alongside Server, SAN and Network implementations.

• Led IT systems management, overseeing End to End Cisco networking, HPE Cluster and NetApp SAN infrastructure to serve over 500 staff and over 10,000 students annually. • Served as the senior technical escalation point, addressing complex technical issues while progressively taking on responsibilities related to service delivery and strategic planning.