Jacob Snow Email & Phone Number

Barrington, Nh, Us

Dallas, Texas, United States

• Traveled to client sites surveying and test network, wireless and phone systems• Completed surveys and efficiently processed and interrupted results• Successfully was the primary contact for client side relations• Removed and processed high-security servers and equipment from remote data center

Durham, New Hampshire, United States

• Responsible for installation, repair, monitoring, and troubleshooting of enterprise voice systems and related equipment.• Responsible for VOIP and related converged technology issues.• Document software and hardware issues, open and track support tickets with vendors.• Managed deployment of enhanced telecom equipment at a new service location.• Provide timely assistance to end-users as requested providing excellent customer service.• Process deliveries of telecommunications equipment and supplies necessary to perform system repairs and upgrades.• Design, configure and maintain call center programing across the enterprise to ensure university business centers receive and process calls in the most efficient manner.• Cultivate and maintain productive relationships with co-workers, leadership, and various clients in need of Telecommunications support.• Key contributor to the state wide voice consolidation project, migrating 4 disparate voice system to a single platform saving the university tens of thousands of dollars in annual support cost.

Durham, New Hampshire, United States

• Assisted managing and troubleshooting the wireless network on campus with WireShark• Tested Wi-Fi signal strength across University of New Hampshire Housing• Built building plans in Microsoft Visio and Ekahau Software• Managed and updated cables in Telecom cabinets• Worked in PBX room, updated cables• Installed and resolved issues with VOIP phones• Programed VOIP phones in new building

Durham, New Hampshire, United States

• Assisted the technicians with installing and managing the internet structure across campus• Pulled cable, installed Ethernet ports, and built Telecom room cabinets• Responded to and resolved problems with phones and ethernet• Installed new wireless access points in University of New Hampshire housing and added IPs to Telecom system