Jacob Squillace Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

Seattle, Washington, United States

Business Process Methodologies Assessment & Implementation – Fortune 500 Food & Beverage Firm:• Facilitated effective communication between 20 stakeholders, translating complex concepts into understandable terms, and ensuring alignment on implementation of objectives for Ways of Working and ServiceNow Project Management tools.• Proficient in conducting thorough 6 months market research, identifying process improvement opportunities, and collaborating cross-functionally to drive successful project implementations and changes through Software Development Life Cycle planning.• Adept at translating complex requirements gatherings into the Ways of Working with 80 Terms of Reference; successfully created new blueprints for each role to adapt to their daily routines to complete the required tasks of each role.• Led 8 workshops and training sessions on Ways of Working management techniques; successfully improved team's management skills through exceptional communication and a detail-oriented approach ensured effective team engagement and success.

Seattle, Washington, United States

Identity Access Management (IAM) Saviynt Implementation – Multinational Fortune 500 Hospitality Firm:• Oversaw 15 applications based on the project plan to retire legacy IAM system by leading requirements gathering, overseeing development, use case testing, production, and testing of applications to meet or exceed deliverables timeline and sprints.• Facilitated working sessions with Stakeholders, Subject Matter Experts (SME), and Deloitte team to obtain signoff approval at each milestone in the process; headed over 70 meetings relating to the process of application transfer and development.• Implemented system to record mandatory updates of deliverables assigned to 25 Deloitte colleagues in JIRA; emailed colleagues and c-suite clients an Excel matrix based on active deliverables and the last day they were updated within JIRA.Cyber PHA: Assessment & Implementation:• Supported integration of aeSolutions, an industrial cybersecurity company, acquired by Deloitte; organized and templatized over 50 aeSolutions documents by converting them into Deloitte formatting and information.• Audited firewall security of over 100 devices linked to pipelines for oil and gas clients; delivered plan for client to improve security.Environmental, Social, & Governance (ESG):• Performed due diligence on targeted clients that have opportunities to improve Environmental Sustainability Plan; crafted storyboards and presentations for executive leadership to present during pursuit phases with clients.• Explored opportunities in TrustIQ by utilizing hundreds of keywords and databases to research the public opinion of a client.

Auburn Hills, Michigan, United States

• Implemented a system for creating and uploading issued Non-Disclosure Agreements (NDA) via Ariba and DocuSign; located suppliers and buyers’ profiles in legacy system to verify requested NDA status, provided Faurecia employees with a checklist to search for required information to create NDAs in Ariba, and created NDAs for 100 clients.• Utilized SAP effectively with getting purchase orders requisitions approved, completing the purchase orders, and uploading them into invoicing system; enabled suppliers to invoice and efficiently handled 5-10 PO requests daily.• Verified purchase orders within Excel by managing data within Pivot Tables and applying complex VLOOKUP and IF formulas to sort and track purchase orders; updated Excel matrix based on pending POR generated within SAP.• Assumed control of E-Invoice system after layoffs; oversaw invoice review and approval, system maintenance and user training.

Huntington Woods, Michigan, United States

Hired to coordinate and manage automotive repair and maintenance services and provide, as well as maintain high-quality customer service. Direct personnel and activities of workers engaged in diagnosing and repairing automobile malfunctions. Supervise regular business activities including reaching sales goals, customer relations, and team organization.• Implement actionable solutions to obtain performance results ranging from increased sales to increased efficiency to increased customer satisfaction; sustain a high level of customer satisfaction while striving to exceed profitability goals.• Stimulate productivity, solid employee performance, and employee retention through effective planning of work, administration of fair standards, management techniques, and promoting employee morale and commitment.• Utilize Audatex Estimate System to make vehicle estimates, track vehicle repairs, and process billing; oversee and lead three staff members during each shift including delegating tasks and ensuring efficiency.• Assist with computer maintenance and manage social media accounts like Facebook, Instagram, Yelp, and Google Reviews; conduct research on product pricing to identify the cost of material aligns with insurance and client requests.• Manage and schedule automobile bodywork, painting, detailing, and perform ordering of needed materials and inventory for the facility; adhere to all relevant policies and procedures.

Waterford, Michigan, United States

Handled maintenance of server and computers and ensured rates were up-to-date and correct. Conducted night audit duties that included generating and assessing accounting forms, trial balances, journal entries, and review of payments. Evaluated all hotel reservations and operations daily and updated the maintenance database using computer workstations.• Oversaw and managed 14 housekeepers, as well as front desk staff and managed all areas of Front Office department: Front Desk, Concierge, Butlers, Valet; provided oversight of guest services including the guest’s programs.• Actively contributed to setting up different guidelines, system’s rate codes and helped create writing down requests on paper and putting it into the system to ensure the request was made for the employee.• Significantly improved productivity of the front desk staff by implementing new forms to gather check-in and check-out registration, hotel item purchase, and communication between all departments.• Successfully trained new and existing staff on the daily front desk operation, as well as hotel policy and procedures.• Efficiently managed the day-to-day tactical activities within the Hotel; worked as a team member performing front desk, cashier duties, maintenance, and housekeeping issues, as well as managed quality communication with guests.• Promptly responded to general inquiries from guests, staff, and upper management; guaranteed positive customer experiences, and resolved all customer complaints in a timely manner.

Beverly Hills, Michigan, United States

Detroit Metropolitan Area

Bloomfield Hills, Michigan, United States

Kirkland, Washington, United States

Kirkland, Washington, United States